Melissa Thornton

Melissa Thornton Email and Phone Number

Marketing Customer Engagement Manager @ NetSuite
Melissa Thornton's Location
Raleigh, North Carolina, United States, United States
Melissa Thornton's Contact Details
About Melissa Thornton

I am an innovative and resourceful marketing communications professional focused on using customer insights and my professional expertise to create engaging campaigns and achieve organizational goals. I have a passion for cultivating a joyful and inclusive culture within my team and my broader organization. Skills and expertise: - Marketing campaign strategy and execution (8 years) - People manager (3 years) - Digital marketing and social media (3 years)- Multimedia content development (8 years)- Content for multi-channel marketing (8 years)- Localization strategy (6 years)- Market and competitive intelligence (2 years) - Team culture & DEI training facilitator (6 years)

Melissa Thornton's Current Company Details
NetSuite

Netsuite

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Marketing Customer Engagement Manager
Website:
netsuite.com
Employees:
1
Melissa Thornton Work Experience Details
  • Netsuite
    Marketing Customer Engagement Manager
    Netsuite Aug 2022 - Present
    Austin, Tx, Us
  • Oracle
    Global Campaigns Marketing Manager
    Oracle Jan 2022 - Aug 2022
    Austin, Texas, Us
    - Build campaign strategies, map out the tasks and deliverables required to implement those strategies, and recommend global demand gen activities for regional execution.- Work with product marketing and regional marketing teams to identify audiences, industry focus areas and determine the appropriate mix of digital content, events, and activities to engage Oracle's audiences globally, generate Marketing Qualified Leads (MQLs) to progress existing pipeline, and open new pipeline for sales.- Manage the content creation process with content marketing team, Oracle partners, 3rd party vendors, agencies, and creative teams. - Develop assets that map to target audiences and stages within the buyer's journey, including ebooks, infographics, best practice guides, webcasts, videos, articles, email nurtures, display ads, and social content.- Collaborate with internal creative teams to design the content within provided campaign style guides and ensure all content follows brand and company standards.- Manage day-to-day execution of campaigns including scheduling, budgets, resource management, approvals, communications and performance reporting.- Work closely with field marketing and sales to ensure marketing campaigns are aligned to sales objectives and communicated to sellers for activation.- Collaborate with web, design, SEO, and user experience teams to implement web-based marketing strategies to support the campaign, increase web traffic and engagement, and optimize the online user experience.- Analyze campaign performance including MQLs, pipeline, event participation and attendance, and web traffic to determine overall effectiveness and campaign enhancements.
  • Association Of International Certified Professional Accountants
    Content Strategy Manager
    Association Of International Certified Professional Accountants Nov 2021 - Jan 2022
    Durham, Nc, Us
    - Created content strategy plans with business area experts which outlined customer needs, marketing funnel and delivery formats.- Defined sourcing and content leverage plans to determine the need for external content suppliers, internal content development and the reuse of internal assets. - Drove continuous improvement by evaluating the impact and effectiveness of content through user research studies, benchmark analysis and data collection. - Led content supply team members through production, serving as the horizontal manager in a matrix management structure. - Presented strategic initiatives and acted as team representative at AICPA & CIMA conferences and events. - Supported B2B and channel initiatives to drive new customer acquisition and engagement.- Led diversity and inclusion training program utilizing webcasts, facilitated cohort discussions and online learning reinforcements.
  • Association Of International Certified Professional Accountants
    Manager, Engagement & Learning Innovation
    Association Of International Certified Professional Accountants Feb 2015 - Nov 2021
    Durham, Nc, Us
    - Presented new learning resources and tools, such as: competency frameworks, digital badges, and competency-based certificates, to internal and external stakeholders to drive awareness and engagement.- Supported the launch of new certificate programs offered in live, virtual and blended learning formats with psychometrically valid exams. - Functioned as internal Agile/Lean expert to support transition to Agile methodology for product development.- Maintained awareness of state-based CPA license renewal requirements and specialty credential renewal requirements.- Designed and facilitated quarterly innovation workshops to help staff create solutions to achieve strategic priorities.- Developed annual professional development programs for associate-level and management-level staff.- Created facilitator training for internal professional development programs.- Launched professional development book clubs to facilitate peer to peer learning and encourage staff to personalize learning experience.
  • Association Of International Certified Professional Accountants
    Manager, Member And Employer Marketing
    Association Of International Certified Professional Accountants Jan 2017 - Dec 2018
    Durham, Nc, Us
    - Developed and executed marketing campaigns including email, social media, PPC and programmatic advertising for new and existing products.- Responsible for analyzing and reporting campaign results to marketing, product and strategy teams.- Utilized content modeling best practices to improve user experience and SEO for global e-commerce.- Collaborated with team based in London and regional staff in mainland Europe, South Africa, Malaysia and Hong Kong to create and execute global product marketing strategy.- Launched new global e-commerce with more than 400 learning products.
  • California Society Of Cpas/Calcpa Education Foundation
    Manager, Marketing Communications
    California Society Of Cpas/Calcpa Education Foundation Sep 2013 - Jan 2015
    Sacramento, California, Us
    - Designed and executed CalCPA individual and firm membership renewal campaigns to help organization surpass 43,000 members.- Project managed and coordinated CalCPA Education Foundation course catalog, conference brochures and other specialty education event brochures.- Developed print advertisements for CalCPA and CalCPA Education Foundation in California CPA magazine and other trade publications.- Reimagined Emerging Leaders Certificate program to increase YoY attendance by 20%.- Manager for Online Production Specialist and Print Production Specialist.
  • California Society Of Cpas/Calcpa Education Foundation
    Strategic Relations Manager
    California Society Of Cpas/Calcpa Education Foundation Jan 2013 - Sep 2013
    Sacramento, California, Us
  • California Society Of Cpas/Calcpa Education Foundation
    Community Outreach/Pr Coordinator
    California Society Of Cpas/Calcpa Education Foundation Mar 2011 - Jan 2013
    Sacramento, California, Us
  • Connect - San Diego
    Communications Intern
    Connect - San Diego Dec 2010 - Feb 2011
    San Diego, Ca, Us
  • Qualcomm
    Marketing Intern
    Qualcomm Jun 2010 - Sep 2010
    San Diego, Ca, Us
  • The Agency San Diego
    Marketing Intern
    The Agency San Diego Mar 2010 - Jun 2010
    San Diego, Ca, Us

Melissa Thornton Skills

Event Planning Marketing Communications Social Media Marketing Newsletters Project Planning Strategy Marketing Strategy Management Public Speaking Leadership Editing Seo Copywriting

Melissa Thornton Education Details

  • Ucla
    Ucla
    Global Studies
  • La Costa Canyon High School
    La Costa Canyon High School

Frequently Asked Questions about Melissa Thornton

What company does Melissa Thornton work for?

Melissa Thornton works for Netsuite

What is Melissa Thornton's role at the current company?

Melissa Thornton's current role is Marketing Customer Engagement Manager.

What is Melissa Thornton's email address?

Melissa Thornton's email address is mt****@****cpa.org

What is Melissa Thornton's direct phone number?

Melissa Thornton's direct phone number is +165052*****

What schools did Melissa Thornton attend?

Melissa Thornton attended Ucla, La Costa Canyon High School.

What skills is Melissa Thornton known for?

Melissa Thornton has skills like Event Planning, Marketing Communications, Social Media, Marketing, Newsletters, Project Planning, Strategy, Marketing Strategy, Management, Public Speaking, Leadership, Editing.

Who are Melissa Thornton's colleagues?

Melissa Thornton's colleagues are Spencer Ralston, Giovanni Caianiello, Ng Zongrong, Israel Ramirez, Shilpa Raghav Bawa, Parker Patterson, Lewis Blair.

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