Melissa Andersen Email & Phone Number

I am a passionate, optimistic Customer Experience Director who leverages a supportive and empathetic leadership style to demonstrate integrity and exceed goals through proactive project management and team support. I ensure proper decision-making, offering a people-first mindset while highlighting the bottom line to ensure team and customer success. Further, I provide excellent communication skills to build professional relationships with team members, customers, and stakeholders for analytical, data-driven strategic direction to align customer and company goals. My cohorts have described me as an empathetic and transparent leader offering superior flexibility to provide a personalized experience across any interaction.Below are a few of my selected highlights:• Traveled to India to establish training programs for offshore colleagues and to roll out a new global sourcing strategy by leading meetings and presentations for 200+ employee offices, cultivating relationships between on and offshore teams, sharing ideas and cultures, and collaborating in-person with global teams.• Spoke and presented at The Running Event Conference for Haku for an audience of current and prospective customers, featuring brand engagement improvement tips while highlighting Haku’s services.• Received a Master of Science in Management from Wake Forest University, completing research projects such as “The Fresh Market Experience” to create new community engagement models.• Founded a “Fun” committee at Aon Hewitt to enhance company engagement by managing a budget, planning happy hours, team outings, cross-team competitions, and potlucks.My strengths are project management, customer & team satisfaction, service optimization, performance evaluation, and feedback integration. I am confident that my skills and experience will enforce best practices.I enjoy traveling, working out, gymnastics, running (sometimes), learning Spanish, and event planning in my free time!I look forward to meeting you! You can reach me at andersenmelissal@gmail.com.

Listed skills include Social Media, Research, Powerpoint, Microsoft Office, and 15 others.