Melissa Watts Email & Phone Number

Fort Worth, Texas, United States

• Scan, fax and enter patient date into the G-Gastro system.
• Maintain schedule of patient information processing.
• Identify appropriate solutions to minimize issues and quickly solve record inconsistencies.
• Manage phone and email communications between doctor offices.
• Fulfilled medical records requests for other doctor offices.
• Adhere to all HIPPA protocols and procedures to maintain the confidentiality of all patient data.

Fort Worth, Texas, United States

• Managed customer relations in person and on the phone.
• Managed employee schedules and timecards.
• Coached employees on conflict resolution.
• Resolved customer complaints.
• Delegated tasks to qualified employees, providing opportunity for advancement.
• Trained front-line team members regularly to provide excellent customer experience and increase customer satisfaction.