Melissa Liming Email & Phone Number

United States

- Hiring, training, coaching, and scheduling employees- Merchandising with and without an available planogram- Upholding excellent customer service practices and enforcing them- Increasing overall monthly sales- Organizing multiple in-store events a year with profitable results- Handling audits and receiving / damaging inventory- Organization with store freight and backroom- Contacting and working with multiple vendors we use in our store- Checking and filing multiple invoices- Staying on top of current promotions, procedures and requirements- Handling cash office and back office paperwork

Jacksonville, Florida, United States

- Basic cash handling and transactions- Receiving inventory, pricing, and labeling- Building displays with and without a planogram- Providing excellent customer service- Oversee and conduct opening and closing store functions- Communicate and oversee staff when store manager is unavailable - Communicate with vendors

At Hallmark I take on many roles. I am the Crown Rewards Captain for the store which includes overseeing, encouraging, and rewarding enrollment in the stores reward program to keep customers coming in and shopping. I also oversee the Hallmark Keepsake Ornament wishlists that customers put in for our major events. Regular duties include receiving regular freight, processing and accepting transfers, printing labels, doing audits, running the cash register, and I also open and close the store regularly. I can be on call at any time for help if anyone needs it as well. I am cross trained with Lucy's Gift Boutique which is joined to our store. I can easily float between the two and work on their side as well with Pandora jewelry, Vera Bradley bags, Nora Fleming items, etc. I can complete transactions and returns as well. I am currently training for a lead/management role.

United States

As a style advisor I work with girls and their families to coordinate outfits and purchase items that make them feel great about themselves. My other duties include taking credit card payments, running the cash register, processing online orders, and putting out freight daily. I keep the store and it's merchandise clean, and I am constantly scanning for any sort of theft. I have worked store sets to re-arrange and follow plans to redo the merchandise and shelving.

Assisted 50-75 inbound calls a day. I worked specifically with business class professionals to troubleshoot phone hardware or software problems. I handled escalated calls in a professional manner in which I needed to calm and reassure the customer, settle disputes, and provide exceptional customer service. I sold new phones and upgraded accounts to higher tiers of service. I fixed any and all issues on accounts, took payments, and demonstrated high quality customer service while doing so.

Panama City Beach, Florida

Assisted customers with excellent customer service by ordering product online or from other stores, as well as running a front end cash register, completing returns or refunds, and locating items in other stores. I folded and kept clothes organized. I worked dressing rooms and kept them neat and orderly. Soon after being hired I was approached by management to learn the cash office so I could help open the store when the current employee could not be in the office. I managed the money in all the registers, made deposits to the bank, and signed managers in and out with their keys.

Portland, Oregon

Assisted between seventy and one-hundred inbound technical customer service calls per day. Demonstrated advanced troubleshooting on high speed internet connections, television, and telephone service. Edited customer accounts including personal information, setting up billing addresses, explained and took payments and adjusted credits as needed.Key Accomplishments:- 100% quality scores- Consecutive low handle times- Two Moment of Excellence awards for customer service- Multiple customer kudos calls- Completed quality training to monitor co-worker phone calls

Texas, United States

In this position I was the last contact for tech support calls that no one else was able to solve. I used my quick thinking, knowledge, kindness, patience, and troubleshooting abilities to fix cell phone issues. I assisted between 50-75 people a shift at times with some easy, yet some difficult situations.

Portland, Oregon Area

Organized, ordered, and help replenish store freight. Upheld excellent customer service standards while ordering products for customers or providing education on products. Upgraded and set up new cellular phone plans as well as making payments and editing account information. General cashier work including transactions, returns, credit card payments and filing applications.Key Accomplishments:- Regional Recognition for battery sales- Regional Recognition for cell phone upgrades

Snyder Texas

Quickly promoted from an overnight cashier to a sales floor associate. Began with basic cashier work including transactions, credit card payments and applications. Sales floor duties included ordering freight and tracking inventory, creating and setting up promotional displays, assisting in counting and sorting freight off the truck, overseeing and replenishing merchandise in my designated areas in a quick manner, and running the cashier reports and filling them. Provided excellent customer service and education on products, ordering online, and handling customer complaints.Key Accomplishments:- Quick Promotion- High Performance Scores- Management Recognition