Senior Manager, Brand Communications
Oversaw brand management and evolution, company social media, public relations, and blog. Managed overall brand content strategy for consistent brand voice and messaging across owned channels. Led team in ownership, ongoing management and elevation of brand reputation. - Lead role in major evolution of the brand, shifting to more emotional and customer-centric messaging, increasing unaided brand awareness by 2% within six months- Spearheaded strategy and production of storytelling and educational video content - Developed and implemented robust social media strategy and playbook, exceeding initial engagement expectations - Developed and introduced crisis communications plan- Launched lifestyle blog to position brand as industry expert and improve SEO ranking- Implemented location listing platform, increasing listing accuracy for 200+ locations from 59% to 97%- Elevated brand reputation by achieving a 95% review response rate, increasing average rating from 1.9 to 3.0, by increasing positive reviews and decreasing negative reviews