Melissa Atkinson Email & Phone Number

Beaverton, Oregon, United States

Processed paper and electronic claims through Facets, resolving for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements. Monitored & reviewed pended claims to stay within compliance guidelines. Followed policies and procedures to ensure proper payment on claims.

Phoenix, Arizona Area

• Created, inputted and processed detailed orders, ensuring timely and accurate delivery to customers.
• Followed escalation procedure for outstanding tasks.
• Remained flexible to constantly changing business demands.
• Achieved assigned performance goals and objectives as set by management.
• Identified and managed all support issues for accounts through appropriate cross-functional departments and facilitated problem resolution

Phoenix, Arizona Area

Hillsboro, Oregon

• Developed and maintained effective teamwork strategies.
• Planned, scheduled, tracked and reported project timelines and milestones using appropriate tools.
• Communicated with outside vendors to stay ahead of business needs.
• Established policies in conjunction with corporate standards.
• Participated in recruitment and retention of professional and nonprofessional staff.
• Developed and maintained daily, weekly, monthly and quarterly reports and Key Performance Indicators.

Remote

Research, write, edit, and develop content, articles, and snippets. WordPress, image editing, and credits.

Portland, Oregon Area

• Benefits Administration, claims processing and billing, Eligibility determination, enrollment processing for employer groups.
• Developed and wrote training manuals to navigate enrollment system.
• Exercised judgment within defined procedures and practices to determine appropriate action.
• Participated in periodic audits, collecting and reporting findings to upper management

Associate Of Science - As, Medical/Clinical Assistant

Construction Management

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies