Melissa Devine Email & Phone Number

Riverdale, New Jersey, United States

Manage the service team to ensure client expectation are met and resolution of issues are resolved to clients satisfaction.Work with the IT Services Director on developing vendor relationship to provide the latest and greatest IT products and services.

New Jersey, United States

Quoting / Purchasing Coordinator: Processing quotes request from our clients and Engineers. Researching cost, stock and pricing with various vendors. Contacting vendor tech support for equipment replacements for discontinued items and confirming equipment configuration. Track various client renewals. Managing purchasing of hardware and software sales for our clients. Keeping track of backorder items and ETA dates to coordinate delivery. Writing procedures and implementing policy on quoting and purchasing. Manage various vendor programs and monthly reports. Request and manage RMA/Vendor credits.HR: Submitted Indeed job posts, wrote job descriptions, researched salary range and market averages for various positions, scheduled interviews, developed an evaluation system for candidates during the interview process, coordinate interviews with candidates and referred best candidates for next round of interviews and/or hiring with management. Schedule quarterly and annual reviews with employees and management. Manage the PTO schedule to ensure no overlaps and client site visits are covered.Project Management: Help the management team and engineering team from beginning (initial client meeting) to the end of a project, to ensure client expectation are met; as well as all tasks/responsibilities are outlined and completed and the project is a budget success.Dispatch Coordinator: Assign service tickets. Manage service boards. Schedule onsite visits for our techs with client contacts. Manage the service desk team.

Buffalo/Niagara, New York Area

Processing quotes request from our clients and Engineers.Researching cost, stock and pricing with various vendors.Contacting vendor tech support for equipment replacements for discontinued items and confirming equipment configuration.Implemented a new quoting tool within our organization.Track various client renewals.Managing purchasing of hardware and software sales for our clients.Keeping track of backorder items and ETA dates to coordinate delivery.Writing procedures and implementing policy on quoting and purchasing.Manage various vendor programs/discounts/SPIFs.Request and manage RMA/Vendor credits.Work with manufactures on special deals and promotions.Assisted the CFO/CEO with monthly accounting reports.Part of the "Human Committee" to improve productivity and moral in the workplace.Part of the "Customer Satisfaction Committee" to maintain quality of service and support.Coordinated company-wide monthly events.Part of the 30th Anniversary Party committee.

Co-lead a major internal software implementation project.Implemented a ticketing system within our organization to keep track of client issues and dispatch technical support.Interfaced with clients via calls and emails. Coordinated resources to service customers.Marketing: wrote and sent out press releases, email blasts, sent out client welcome kits and maintained content on the company Web site, blog and Facebook page.Implemented an electronic filing system and electronic invoicing system.HR: submitted want ads to various publications and placement agencies, collected and filed resumes, coordinated interviews, and trained new employees.Coordinated company-wide events three times a year.Coordinated travel for training and conferences.Worked with the CTO/CQO on writing procedures, implement policy and train our clients/PCA associates.Developed and implemented tracking system for hosting renewals and billing.Worked closely with our Network Engineers, Programmers, Clients, Vendors and owners.Part of various teams to improve our company for the past four years.Wrote, applied and was awarded a NYS training grant.Managed purchasing of hardware and software sales for our clients and our organization.Kept track of multi-associate calendars and appointments.Trained end-users on Microsoft, telephony systems and our client portal ticketing system.

Greeted clients and vendors.Responsible for all payable filings.Responsible for answering the phones.Scheduled resources to service clients. Handled client billings.Was a member of the project team that implemented AccountMate (Accounting software).

Coordinated ad publications to ensure we met deadlines.Processed orders for production of in-store signage.Worked with various department managers to layout ads and inserts.Reviewed all ads with upper management and coordinated the various change requests.Coordinated prepress and production schedules.

Physical Therapy

Education record