Melissa M. Email & Phone Number

As a Customer Experience and Engagement advocate in Global Customer Care at Mastercard, I bridge the gap between cutting-edge technology and customer experience. I manage the end-to-end experience for internal and external events, including the Global Technology Advisory Board, where industry leaders collaborate on payments technology advancements.I also lead quarterly meetings and leadership events, utilizing Zoom and Cvent for engaging virtual and hybrid experiences. Additionally, I create best practices for event quality and develop cohesive brand identities for conferences and advisory boards.

Listed skills include Project Management, Marketing, Program Management, Process Improvement, and 11 others.

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  Principal Customer Experience And Engagement Analyst

  Mastercard

  Nov 2017 - Present

  As a Principal Customer Experience and Engagement Analyst, I play a key role in managing the Global Technology Advisory Board, fostering collaboration among industry leaders (CTOs & CIOs) to drive payments technology innovation at Mastercard. I execute high-profile quarterly all-hands meetings and leadership team events, ensuring exceptional attendee experiences from start to finish.I leverage advanced platform capabilities in Zoom and Cvent to design and execute engaging virtual and hybrid events, handling complex registration, attendee management, and mobile app development.Additionally, I ensure event excellence through rigorous QA/QC processes, including comprehensive reviews of registration sites, email communications, and event guidelines. I also maintain our brand standards across all events.