Melissa Schneider Email & Phone Number

Truckee, California, United States

Truckee, California

• Perform tasks as academy Registrar. Maintain and track all files/records: (Welcome Packet, medical forms, incident reports, information pertaining to student transcripts, cumulative files, etc.)
• Maintain student information system across systems, including building academic curriculum and course information, building schedules, overseeing the entry of student grades, overseeing the printing of report cards.
• Engage, communicate and… Show more
• Engage, communicate and guide families thru enrollment process, new contracts, reenrollment contracts, important dates to on-boarding to academy
• Manage enrollment forms, waivers, health information (Magnus Health), and comprehensive enrollment requirements
• Utilize the Blackbaud Enrollment Management system for admissions process, assist parents with questions, access to system and technical assistance

Lake Tahoe

• Manages Front Desk, Call Center, Concierge, Guest Relations, and Club Lounge
• Manage labor productivity and process weekly payroll
• Process all orders, payments, checkbook and controllable costs for room operations
• Review and provide critique at month end Profit & Loss Statement for rooms operations for Director of Finance and Ownership Company
• Prepare yearly budget for total rooms operations with monthly meetings to update forecast compared to budget
• Implementation… Show more

Newport Beach, California

• Dual manager position working directly with front office and housekeeping teams for 532 room resort
• Manage labor and productivity for rooms operations by scheduling effectively and maintaining our budgeted vs forecasted hours
• Manage controllables for room operations by processing orders, managing checkbook, and payments with GRAM; provides critique at month end review of Profit & Loss Statement
• Interview, hire, and training for new associates
• Prepare and train… Show more
• Prepare and train associates for the Brand Standard Audit and Elite Audit

Torrance, CA

• Oversee and manage all departments of the hotel and associates while maintaining 85% occupancy YTD
• Controller for all accounting, using checkbook daily, processing month end, and maximizing gross operating profit margin
• Work with Revenue Manager, Area Sales Team, and General Manager to ensure sell out efficiency, high Rev Par and ADR
• Interview, hire, complete all on-boarding and training for new associates
• Assists in performing required Brand Standard Audit, Property… Show more
• Assists in performing required Brand Standard Audit, Property Certification, Financial Control Audit, and Global Food Safety Audits Show less

Sacramento, California Area

• Manage all aspects of Front Desk and Bistro for property and assist in Housekeeping when needed
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands associate and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Takes proactive approaches when dealing with associate concerns.
• Extends professionalism and courtesy to associates at all times.
• Provides… Show more

Sacramento, California Area

• Execute all event management aspects for meetings and group blocks for property
• Work directly with clients, Sales Force One managers, and Area Account Executives on daily basis to build relationships locally and globally for the property
• Work with all departments of property to ensure seamless event execution from end-to-end
• Assist Bistro and Front Desk when needed to ensure prompt guest service, assist with any guest service issues, and follow policies and procedure set in… Show more
• Assist Bistro and Front Desk when needed to ensure prompt guest service, assist with any guest service issues, and follow policies and procedure set in place Show less

South Lake Tahoe, CA

• Organize and block all owner and rental reservations within the 449 rooms
• Strives to meet all requests from owners and guests to improve GSS scores for villa assignment
• Communicate daily with owners and guests to assign room according to request and preferences
• Work closely with the Front Office, Housekeeping, Revenue and Sales departments regarding room blocking, inventory and any other requests
• Works with direct reports to ensure rates match market codes, perform… Show more
• Works with direct reports to ensure rates match market codes, perform duplicate reservation check, direct bill reservations and specific requests

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Responsible for bank and processing payments.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Trained in Marsha, PMS, Asgard, Concierge Assistant, Microsoft Office Word, Excel, and PowerPoint.

Responsibilities included assisting the Opening Events Committee with organizing, planning and implementing the opening events, donor appreciation receptions, and special preview programs for the new museum. Working with university staff to coordinate contracts and vendor information for museum. Organizingvolunteer schedule and volunteer jobs for events.

Responsibilities included assisting in the planning and execution of special events in and around Chico (Artoberfest, Chico Palio, California Wildlife Banquet, and Chico Glass Fest). Prepared documents for the planning, organizing and the implementing of the events. Coordinated the student volunteers, helping work thespecial events. In charge of the.

Responsibilities included front desk receptionist, call center, managing the paperwork for incoming and outgoing repair orders for computers. Trained and mentored new employees for front desk and call center. Strong interpersonal skills were used in developing and maintaining relationships with customers.

Responsibilities included helping customers, take customers deli orders and prepare food fresh and platters/trays for special orders, checking out groceries, handling of money for payment, bagging groceries with care, answering the phone, and maintain a 100% customer service score.