Design and implement business strategies, plans, processes, and procedures. Set comprehensive performance and growth goals. Oversee daily operations of the company (IT, Marketing, Sales, Finance, Communications, etc.)Lead experienced management team to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsParticipate in expansion activities (investments, acquisitions, corporate alliances etc.)Manage relationships with general contractors, partners, and vendors.

Client Services Manager for Energy Programs

Directed day-to-day operations, including the maintenance and financial management of nine rental properties. Assembled new team of staff and maintenance contractors. Restructured financial practices to ensure system of checks and balances. Supervised team of low-income housing development experts through the final stages of funding and initial stages of construction of a 27-unit low-income housing project. Initiated strategic planning process.

Operational support and property management of 9 scattered-site units of single family homes for low-income families in Austin. Maintenance and oversight of effective management systems and tenant relations, project management, and grants research.

Coordinate Testing for FHIP Private Enforcement Initiative: Test site selection Volunteer tester recruitment, selection and training for Tester Pool Test design, assignment, and debriefing, tester reimbursement Analysis of results and comprehensive report of findings. Intake and follow up of Fair Housing complaints and telephone counseling Creation of informational materialsPresentations and trainings at community and educational forumsImplementation of a community awareness campaign Contribution to the agency newsletter.

Client management Design and implement housing needs assessment for eligible clients of 13 member agencies of the BSS+ collaborative Provide participants with housing search and relocation services by matching clients to available units Coordinate available housing units and opportunities with case managers and their clients Serve as liaison between landlord, clients, and case managers. Inspect all units as required for habitability standards. Provide housing counseling, information on tenant’s rights and mediate landlord/tenant relationships. Create and maintain updated client tracking systemResource development and management Create and maintain an updated housing directory, identifying properties for client within special populations Develop innovative housing options for program participants. Engage landlords in partnership cultivation to increase housing opportunities for the homeless through outreach and appreciation activities.Program Management Develop referral system for BSS+ collaborative staff and train partners on process and procedures. Actively engage with collaborative partners within the Austin social services community Maintain documentation in accordance with grant and program guidelines. Report on success measures to BSS+ Program Managers and Directors.Founder and co-Chair of the Ending Community Homelessness Coalition (ECHO) Landlord and Housing Specialist Work GroupTrain new LOS staff members.Train and supervise interns and volunteers.

Authorize and distribute funds disbursementsDaily check processing and MORE Accounting system data entryCover for MCA when out of the office

System development, implementation and managementInformation and communication managementOversight of Contracts to Closing processCustomer-Vendor relationship managementBookkeeping and financial systems oversightAdministrative oversight of team members

Network with buildersEstimate and submit project bidsNegotiate contractsManage communications with Project Managers and SuperintendentsGeneral accounting

Manage the AHFH Housing Counseling Program including but not limited to:Credit Counseling ProgramFinancial Management Counseling ProgramForeclosure Intervention and Default Counseling ProgramHomeBuyer Education ProgramDevelop and manage collaborations with service providers in Central Texas communityOversee Success Measures program evaluation projectTrain and mentor incoming staffProvide written and verbal English/Spanish translation for the organizationOversee marketing and outreach for Housing Counseling programsAdvise HFH affiliates on Family Services and Support issues

Supervised Homeownership Education ProgramDeveloped, Implemented and Managed Financial Triage and Housing Counseling ProgramServed as outreach and community services representative for the Family Services DepartmentCoordinated recruitment of new families and evaluation of prospective partner familiesLiaison for Blanco County Chapter Family Services CommitteesProvided advocacy and support for applicants, partner families, and homeownersMentored and supervised incoming Americorps and Family Services staffOffered written and verbal English/Spanish translation for the affiliate

Developed homeowner education program and scheduleCreated and distributed homeowner newsletterOutreached to potential applicantsEvaluated applications and interviewed applicantsCoordinated welcome activities and home dedications