Over 20 years of experience in software Support, Customer Service, Project Management, Training and Consulting for Association Software systems. I have demonstrated an ability to ascertain and implement optimal choices for the success of my clients. My objective centers on providing the most comprehensive implementation, support and training available. Currently I am in a position focusing on Customer Support. Areas of focus include:* Accounting (Processing and diagnosing integration to systems such as MS Dynamics)* Meetings* Membership Management* Fund Raising* Advertising. * Writing custom documentation to accompany daily processing.* Creation of Application processing manuals.I am experienced and highly qualified in both classroom and remote training environments, with particular focus on Accounting and financial reporting, including F9 financial reporting.I am also a Project Manager, experienced in implementation of new Logos and upgrades for existing customers. Providing customizations and modifications as further billable services to existing customers is also a specialty.Writing and Communication skills are key components of my success.
Listed skills include Software Project Management, Requirements Analysis, Crm, Project Management, and 15 others.