Melissa Payomo Email & Phone Number

Brampton, On, Ca

Brampton, On, Ca

Mississauga, Ontario, Canada

Mississauga

Facilitated software support for pharmacy related issuesIdentified problems related to software by researching possible solutions and guiding the client through corrective steps, while maintaining the highest degree of professionalism and serviceAccurately documented, troubleshooted and logged all work performed, using the internal ticketing systemProcessed prescription billing and reversal queries through Fillware RX ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, copayment management, coordination of benefits, and, assignment of benefitsEscalated coverage questions to 3rd party adjudicators as necessaryInitiated hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises.Trained system users, serving as an information resource; developed resource materials and provided ongoing support

Mississauga, Ontario

• Provided exemplary customer service, largely done via phone/email• Billed prescriptions through Kroll ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, assignment of benefits• Escalated coverage questions to 3rd party adjudicators as necessary• Logged each call using Cisco Finesse Agent and documented activities and other pertinent info in Microsoft Dynamics CRM and Kroll for continuity of care. • Created and maintained patient profiles.• Received and processed written or faxed prescription/refill requests and verified that the information is complete and accurately captured.• Accurately dispensed medications to ensure arrival to the appropriate destination on time• Conducted timely Inventory Management (ordering, receiving and shelving) and reconciliation• Labelled and prepared prescriptions for clinical verification• Mixed compound oral solutions, ointments and creams under the pharmacist's supervision

Responsible for processing prescriptions, refills and pharmacy transfer requests. Authorized to accept orders, send out deliveries and process cash, debit and credit card transactions. In charge of maintaining over-the-counter and prescription supply inventory on a daily basis, including home healthcare rentals and sales.

Enhanced quality of life by working with multidisciplinary teams focused on improving structure, routine and activities of daily living.Championed compassionate caregiver-patient relationship through therapeutic communication in keeping with privacy and confidentiality laws.

Nursing Education

Bachelor Of Science (Bs), Registered Nursing, Nursing Administration, Nursing Research And Clinical Nursing