Melissa Peaco Email & Phone Number

Provide support to the Housing Manager, Student Services and the Recruiting Department to carry out tasks related to the needs of Academy Housing and Student Services.Assist with filing, sorting, and data entry as necessary.Represent Student Services on dormitory inventory inspections, walk-through inspections in preparation for student inbound and random inspections for quality control.Provide Student Living Orientation for new incoming student classesMeet, provide housing information and answer questions to new prospective clients that tour the facilities with the Sales and Marketing Department.Perform general clerical support functions, such as preparation of correspondence, sending and receiving FAX transmissions, data entry, etc.Maintain customer accounts by entering data into AMS computer system and Excel Housing spreadsheetExecute student departure and arrival dorm charges in the AMS Accounting system.

Valley City, Ohio

Customer Service, managing inbound and outbound calls regarding medical products. Heavy Data/Order Entry using Parallels Client (P21) Epicor software. Microsoft Excel/Microsoft Outlook. Customer Invoicing, producing pick tickets and packing lists. Manage customer orders, received online and by phone. Setup new customer accounts, loading custom pricing and ensuring accuracy. Website maintenance, including uploading and editing products. Create sales analyses spreadsheets, entering medical product information and uploading proper cross references of item numbers. Process and update GL Coding. Time management, strong attention to detail, multi-tasking and problem solving skills in a fast-paced environment. Basic office skills, copy, fax and scanning.

Independence, Ohio

• Heavy Data/Order Entry using Oracle People soft and Parallels Client (P21) software• Excel 2007, Microsoft Outlook 2007• Data Entry of quotes, quote changes and rebates for Kichler lighting products• Ability to meet deadlines and interact in a team environment• Work independently with little direction strong attention to detail• Basic office skills copier, fax and scanner• Phone etiquette.

Strongsville, Oh

• Strong attention to detail• Research and problem solve• Administer high level of support to clients• PC skills with the ability to navigate through operating systems, internet and software easily• Well-disciplined and self motivated• Excellent attention to detail• Positive "Team Mentality" attitude• The ability to discreetly handle highly sensitive and confidential information• Excellent communication skills both verbally and written

Cleveland/Akron, Ohio Area

• Responsible for contacting employers and educational institutions to verify background screeningdata• Clearly documented information received in database system while creating a positive customerexperience• Strong customer service skills, research, investigative experience• Strong computer skills (Microsoft Office Suite, internet searches, database look ups, data entry)• Outstanding verbal and written communication skills• Excellent problem-solving skills, attuned to customer issues and ability to work independently andfollow directions• Energetic, self-motivated, and detail-oriented• Completed data entry, tracked resumes and maintained the applicant tracking system

Independence, Oh

• Conduct investigative research to ensure customer orders are processed thoroughly and efficiently• Use of telephone, email and fax to communicate with employers, schools, state boards, Military DODand online databases to verify current and previous employment, military employment, education,professional licenses, certifications and references for clients as part of their per-employmentscreening process.• Provide both internal and external customers with professional service and issue resolution• Handle personal identifying information confidentially and responsibly• Knowledge of products, services, and workflows to appropriately process orders as instructed andrespond to internal and external customer questions• Log clear and detailed notes documenting research steps and actions taken on each order• Analyze collected data and personal documents and evaluate the relevance and applicability• Strong customer service skills, research, investigative experience• Strong computer skills (Microsoft Office Suite, internet searches, database look ups, data entry)• Outstanding verbal and written communication skills• Excellent problem-solving skills, attuned to customer issues and ability to work independently andfollow directions as established by company or customer• Self-motivated, and detail-oriented• Ability to manage multiple priorities using time management and organization skills• Team player with the ability to work with a wide variety of people

Strongsville, Oh

• High volume Data Entry of all loyalty membership cards and Tax Exempt card applications for PatCatan Craft retail stores• Solving POS issues retail side for store call ins and all customer in store issues and complaints• Maintaining customer accounts retail and wholesale.• Whole sale customer maintenance setting up new whole sale accounts• Change, adding and updating ship to addresses for proper and timely shipment of productsand changing established accounts, order releases/holds, adding/removing taxable holds• Strong customer service skills, answering phones and transferring calls to the proper departments• Use of Microsoft word/outlook 2007, Excel 2007, UPS World ship, scanning, faxing and copying officedocuments• Collecting, sorting and distributing mail throughout the office to the proper departments• Verifying reports and inventory of card stock for accuracy of membership/tax exempt carddistribution• The ability to make decisions on your own,• strong communication and ability to work well with others

Brunswick, Ohio

Commercial and domestic cleaning to include sanitizing, floor waxing, windows and other basic cleaning essentials. Promoting cleaning company to obtain more cleaning contracts with other clients, able to interact with clients within the office or their residential property. Interact with co workers as a team for a pleasant working experience.

Akron, Oh

Book, change, manage all types of travel for all ActionLink employees, to also include event planning and trainings nationwide. Reserve meeting room space, sleeping room blocks and group reservations.Supervise and coordinate allcatering and audio/visual equipment as needed for meetings and conferences as well as negotiating rates. Manageand Maintain travel spreadsheets through Excel, along with maintaining travel itineraries. Process purchase orderforms of all travel for the accounting department. Enforcing all travel guidelines to all employees throughout the

Serving and processing food and bar orders via computer system, other duties include inventory and stockingrestaurant items. Opening and closing the restaurant, balancing server reports, training new servers, cleaning and

Strongsville, Oh

Area revenue office selling and booking hotel rooms in Holidex for over 70 Lodgian owned properties nationwide.Responsibilities included working in a fast-paced environment as a team player, strong telephone skills strongknowledge and accuracy of each property, strong customer service skills, strong organizational skills and strongattention to detail. Other duties included were up selling rooms and group reservations as well as interaction witheach property.

Selling and processing domestic packages and cruises using Apollo reservations system along with Focal point anddirect telephone contact with major travel and tour companies. Apollo-air, rail, cruise, cars and hotels.Refunds/exchanges, ticketing, preparing domestic itineraries for clients. Promoting and up selling travel packagesand travel insurance. Follow up with clients with thank you letters and or telephone contact. Maintaining invoices,clerical receipts and documents. Weekly ARC reporting, posting commission checks and some accounting.Inventory control of travelers checks and store products. Processing AAA membership applications and passportpictures. Knowledge of payment options and processing them in the computer and cash register. Strong

Education record

Travel And Tourism

Certification/Diploma, Travel And Tourism

General Studies