Melissa P. Email & Phone Number

Chicago, Illinois, United States

Manages end to end panelist participation for video ethnography insights market research projects including proposal and SOW creation/review, project budgeting, documenting, sourcing, screening, qualifying, logistics, video collection, and incentive delivery for both the panelists (Thinkers), stakeholders and for our Qualitative Researchers. • Simultaneously delivers over 35 projects a year worth $650,000+ collectively for clients such as Unilever, Colgate-Palmolive, ESPN, BET, Abbott,… Show more Manages end to end panelist participation for video ethnography insights market research projects including proposal and SOW creation/review, project budgeting, documenting, sourcing, screening, qualifying, logistics, video collection, and incentive delivery for both the panelists (Thinkers), stakeholders and for our Qualitative Researchers. • Simultaneously delivers over 35 projects a year worth $650,000+ collectively for clients such as Unilever, Colgate-Palmolive, ESPN, BET, Abbott, Kimberly Clark, Constellation Brands, Boston Beer, among others.• Coordinates with Account Managers, Qualitative Researchers and other Project Managers to shape client projects, budgets, timelines, recruitment criteria and discussion guides. • Supervises Thinkers throughout screening, recruitment, project briefing comprehension and complete/correct video research completion.• Partners with Qualitative Researchers and Video Editors to review and revise final video and reel outputs along with report deliverables for stakeholders/clients.• Collaborates with stakeholders/clients during and post project to ensure all business objectives have been completed and video content is understood.• Designed a new company screener template in line with our company re-brand.• Hosts Thinker recruitment training calls and conducts post project panelist feedback inquiries.• Created and implemented a US quarterly panel growth plan resulting in 10% yearly growth. Show less

Chicago, Illinois, United States

Senior Project Manager, Operations - Mar. 2019 - Dec. 2020Project Manager, Operations - Sept. 2015 - Feb. 2019Promoted from Project Manager after 3 years for exceeding client service OTIF (on time in full) scores, increased profitability on all projects and improving department/company culture through leadership of organizational pillars. • Led end-to-end operations for multiple healthcare, and financial direct mail projects such as the Department of Defense, Kaiser… Show more Senior Project Manager, Operations - Mar. 2019 - Dec. 2020Project Manager, Operations - Sept. 2015 - Feb. 2019Promoted from Project Manager after 3 years for exceeding client service OTIF (on time in full) scores, increased profitability on all projects and improving department/company culture through leadership of organizational pillars. • Led end-to-end operations for multiple healthcare, and financial direct mail projects such as the Department of Defense, Kaiser Permanente, the Federal Employee Program, among others.• Managed the specifications, timelines, materials, deliverables, metrics, data security, budgets, and quality control for over 13 custom market research studies simultaneously with a total annual budget of over $5.6 million.• Strengthened client and vendor relationships through exceptional service, efficiency, change innovation and consistent day-to-day internal and external management. • Generated written reports, and presentations for multiple client audits/visits throughout the calendar year.• Participated in the completion of all project work orders, various SOPs, formal reviews of vendors and project contracts. • Performed regular, ongoing assessment of project specifications and notified internal clients of any change to timing and/or budget within the project life cycle. Ensures project budgets are updated on a timely basis and solicits client approval for additional budget when applicable.• Coordinated all projects internally with: Quotation, Vendor Management, Sampling, Data Entry/Returns Processing, Design, IT Support, IIS (Ipsos Internet Services) and Coding/Data Processing departments while coordinating with multiple external vendors as well. Show less

Chicago, Illinois, United States

Implemented the annual development strategy to make and exceed yearly fiscal budget of a national cancer mentorship nonprofit and kept the development team to established project and event timelines.• Supported and coordinated the cultivation, solicitation and stewardship efforts of the Director of Development and all of the Imerman Angels' Board Members, Development Committee and Professionals Board.• Executed all fundraising and volunteer events from beginning stages until… Show more Implemented the annual development strategy to make and exceed yearly fiscal budget of a national cancer mentorship nonprofit and kept the development team to established project and event timelines.• Supported and coordinated the cultivation, solicitation and stewardship efforts of the Director of Development and all of the Imerman Angels' Board Members, Development Committee and Professionals Board.• Executed all fundraising and volunteer events from beginning stages until production. Completed all follow-up afterwards, including keeping track of all invoices, donation receipts, payments, event volunteer management and preparing post-event surveys. Yearly events included but were not limited to mixers, annual golf outing, Wings of Hope Gala, general outreach, and volunteer/donor appreciation. • Built and managed all event websites using Raiser's Edge and Greater Giving software.• Drafted semi-annual appeal letters and completed the mailing process using Salesforce for Nonprofits to over 8,000+ donors and supporters.• Managed and organized all donations, in-kind and monetary that came to the organization. Show less

Created an engaging, enjoyable, and relaxing experience on our route and at our campsite through the 3-Day Lounge, shower area and Walk-In for our participants while utilizing an all-volunteer crew.• Organized an Online Late Check-In tent for all participants who failed to finish the pre-event processes.• Trained an all-volunteer crew for what was expected of them for the weekend.• Ensured the sixty-mile journey ran smoothly and that the paths were safe to travel for all… Show more Created an engaging, enjoyable, and relaxing experience on our route and at our campsite through the 3-Day Lounge, shower area and Walk-In for our participants while utilizing an all-volunteer crew.• Organized an Online Late Check-In tent for all participants who failed to finish the pre-event processes.• Trained an all-volunteer crew for what was expected of them for the weekend.• Ensured the sixty-mile journey ran smoothly and that the paths were safe to travel for all participants during route hours.• Assisted with set-up and break down of the entire event.• Managed an all-volunteer crew throughout the event weekend as we created fun, safe, efficient and effective rest/pit stops and campsite for the 3-Day walkers. Show less

Greater Chicago Area

Handled inbound calls during an assigned phone shift while encouraging and securing registrations and donations for the Susan G. Komen 3-Day for the Cure through a Salesforce platform.• Offered ongoing support, communication, individual training and fundraising ideas to registered participants in need of pre-event guidance and motivation through inbound and outbound call campaigns.• Replied to emails from prospective and registered participants, donors and supporters as part of… Show more Handled inbound calls during an assigned phone shift while encouraging and securing registrations and donations for the Susan G. Komen 3-Day for the Cure through a Salesforce platform.• Offered ongoing support, communication, individual training and fundraising ideas to registered participants in need of pre-event guidance and motivation through inbound and outbound call campaigns.• Replied to emails from prospective and registered participants, donors and supporters as part of follow-up work.• Provided internal support to co-workers through a virtual work environment. Show less