Melissa Ragghianti Email & Phone Number

United States

Seattle, Washington, United States

• Act as the primary point of contact for Columbia Fire Service work to ensure all job updates are communicated externally to the Customer, and internally to Operations, Service Labor Superintendent, field Fitters, Sales.
• Receive and document job details and customer information updates from the Service Superintendent and field crew
• Oversee the scheduling and dispatch of fitters to fulfill Service work and to promote fitter productivity
• Facilitate workflow process with the collection of customer/job labor and materials information for complete and accurate reporting hand offs to accounting/finance
• Ensure that open Service work orders are reviewed by the Service Superintendent each day and coordinate Service Fitter schedules with the goal of full utilization of all Service Fitters to maximize productivity and.
• Oversee that Emergency Service and After Hours On Call work are properly completed and invoiced with emergency rates

Tacoma, Washington

Tacoma, Washington

• Managed all confidence testing including fire sprinkler, fire alarm, and backflow testing for more than 200 customers.
• Provided hands-on oversight to the service department, forecasting goals and objectives to ensure an efficient and profitable service department.
• Coordinated all service calls with engineers, property management, and building representative.
• Established and cultivated strong working relationships with customers to encourage repeat and referral business.
• Provided basic IT support for all office mishaps, computer questions, and the business cellphones.

• Managed receivables on an annual basis and collected outstanding payments from over 50 customers on a monthly basis while maintaining less than 15% aged.
• Directly responsible for processing monthly invoices, preparing weekly deposits, and entering all employee generated proposals into QuickBooks.
• Utilized process flow mapping and deduction to standardize process and maintained all customer contacts and records.
• Maintained supporting documentation for contracts to be processed, including certified payroll, prevailing wages, lien releases, pay applications, schedule of values, closeout documents, site specific safety programs.
• Fielded customer service questions and triaged calls originating from four separate lines.

• Assisted with reconciliation of Accounts Payable and Receivable managing roughly $2000 per month, managed all yearly contracts with vendors
• Created efficient documents for Network Telecommunications inventory
• Standardized processes

• Attained a high level of consistency and little margin of error in digitalizing the documents
• Improved department function by enforcing a high level of teamwork