Melissa Royal Email & Phone Number

As a Senior Director of Strategy and Operations, I work with our government and internal partners to create solutions, implement projects, and oversee operations that connect individuals with much needed public benefits and services. With a focus on implementation, change management, business process optimization, and continual process improvement, I have focused my career on the one constant: change. By emphasizing a culture that is focused on service and continual growth, I am proud to have been a part of helping millions of individuals connect with the government programs, benefits, and services they need and to help meet those needs with a focus on customer service and quality.

Phoenix, Arizona, United States

As a Director of Strategy and Operations, I work with our government and internal partners to create solutions, implement projects, and oversee operations that connect individuals with much-needed public benefits and services. With a focus on implementation, change management, business process optimization, and continual process improvement, I have focused my career on the one constant: change. By emphasizing a culture focused on service and continual growth, I am proud to have been a part of helping millions of individuals connect with the government programs, benefits, and services they need and to help meet those needs with a focus on customer service and quality.

As a Project Manager for our Benefits Portfolio, specifically focused on Special Projects and Change Management, I supported public programs across the country by working with our government partners and internal stakeholders to implement new projects and significant program changes, transition project offices, and perform business process management for benefits programs such as Social Security Disability Advocacy, Child Support Enforcement, Child Welfare, Unemployment Insurance Compensation and more.

Owned and operated a consulting business, managing projects across several industries. Managed clients’ staff for various projects, as well as operations staff for consulting business. Assisted companies in project and portfolio management with an emphasis on implementations, change management, asset management, and audit support. Several project examples include:• Managed HIPAA audit and compliance change management projects for dental offices• Asset management for more than 10 lending institutions• Portfolio and pipeline management for mortgage lending institutions• Audit management and change management projects• Software development and implementation projects

Bs, Business Management

Bachelor Of Arts - Ba, Psychology

Real Estate Licensure