Melissa Russell Email & Phone Number

Responsible, in conjunction with the CEO and the COO, for developing the company’s strategic direction. Plan for strategic partnerships, handle complex contract negotiations and establish customer service initiatives along with managing multiple business initiatives. Through personal example, demonstrate the work ethic and values that the Company expects from the sales force and establish the style and approach which will characterize the Company’s dealings within the marketplace. Next Bio-Research Services, LLC is offering contract research services as well as clinical testing in the areas of biochemistry, cancer, infectious diseases, genomics and genetics.Please visit our web site for more details (www.nextmolecular.com).

Richmond, Virginia Area

Successfully manage 2 departments (Account Support & Billing) consisting of 1 supervisor, 2 team leads and 28 associates. Assembled the Billing team from 0 to 16 employees and worked with team members on creating and implementing processes and goals as well as Standard Operating Procedures. Manages all aspects of receivables/claims to include verification, error processing, payment/denial posting, medical record requests, appeals, coding, credentialing and collections. Act as point of contact with legal team in relation to all billing and account support activities. Spearheaded the development of a Financial Assistance Program and the policies and procedures to accompany the use of the program. Ensure all audit related activities, to include preparation, audit responses and corrective actions, are completed successfully for both internal and external audits. Established proactive communication with sales representatives including weekly conference calls to manage current incidents and to ensure the company is meeting and exceeding business expectations in regards to support and services offered. Responsible for conflict resolution and compliance on client deliverables. As a part of both the Executive Committee and the Compliance Committee, I actively participate in discussions and collaborate on resolutions of all issues, incidents and the strategic direction of the business. Continually work on process improvements and work effectively with other departments.

Richmond, Virginia Area

Effectively manage 5 - 21 direct reports to include interviewing, hiring, training, preparing and presenting performance evaluations and goals, coordinating schedules, providing quarterly Quality Assurance audits and terminating employees. Manage pharmaceutical representative reconciliations and meet all deadlines. Ensure that staff and clients are complying with FDA regulations, specifically PDMA and Part 11. Manage projects and serve as primary liaison between client and multiple internal groups to ensure clarity of goals, quality of work and adherence to deadlines. Create and manage training program and materials for department of approximately 80 employees and write and approve corporate Standard Operating Procedures. Prepare for both internal and external audits to include meeting with staff, reviewing training documents, gathering and presenting requested data to auditors and forming a response post audit. Assess reconciliation results and consult with the client on alternate training measures for pharmaceutical sales representatives to include hosting district training calls nationwide. Develop work directives and process improvements for all project areas. Work with IT on software enhancements and system upgrades as well as integrated feeds from other vendors/SFA systems and create and maintain correlating business documents. Assist with validation of new or enhanced reconciliation software or reports. Host software demonstrations on and off site to clients both inside and outside the U.S. Actively participates in ongoing trainings to enhance skills in training, compliance and supervising. Manage a Patient Assistance Program for over 10,000 patients with opioid dependency and work within HIPAA guidelines. Assist with negotiating client contracts and Statements of Work. Provide an annual presentation to clients on accomplishments for the year and goals for the upcoming year.

Richmond, Virginia Area

Richmond, Virginia Area

Powhatan, Va

Acquired and maintained B2B fleet accounts and contract sales accounts and negotiated vendor contracts. Sold and managed completion of automotive work at $300k - $500k per year. Managed accounts receivable, accounts payable and all payroll functions including completing tax preparation for payroll taxes. Supervised 3-5 employees, organized work flow and ordered parts from vendors.

Chesterfield, Va

Served as a business consultant and bookkeeper for 7 corporations where I met with corporate executives regarding the firm's financial position and employment needs. Managed both accounts receivable and accounts payable functions as well as all payroll functions including completing all tax preparation for payroll taxes.

Richmond, Virginia Area

Managed member relations including higher level complaints and suggestions for improvements and supported franchise communications. Supervised associate bookkeeper and handled accounts receivable and accounts payable functions and prepared payroll reports to provide to the payroll company.

Midlothian, Va

Supervised 3-5 employees to include interviewing, hiring, training, preparing and presenting performance evaluations and goals, coordinating schedules and terminating employees. Analyzed and prepared annual production and collection goals. Served as representative in collection related court appearances. Met with patients (parents) to quote dental needs, review insurance benefits, and create a payment plan in order to complete the recommended work.

School Of Science And Humanities

Emt-B

Accounting