Melissa Bartlett Email & Phone Number

Portland, Oregon Area

Facilitate high impact, cloud­ specific Success Accelerator Customer engagements virtually targeted at all levels of an organization (C­-level, VP, Mid-­Level Management and Project Team) to drive stronger salesforce.com product adoption and transform organizations.Ensure Success Accelerator engagements address specific target areas within defined scope and address Customers’ corresponding concrete business goals.Drive business and technical requirements discussions with Customers and provide relevant best practice recommendations.Deliver accelerators within estimated delivery times to maintain utilization target while ensuring quality.Maintain and ensure accurate forecasting and engagement details of Accelerator deliveriesFollow-up on CSAT survey and business outcome responses, sharing ongoing feedback into the program team.Apply project management skills to effectively manage and complete multiple simultaneous Accelerator engagements within defined timelines and quality guidelines.Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.Promote additional Accelerators, Services and best practices that align to the Customer’s Salesforce Success Journey.Develop productive relationships with internal teams, providing thought leadership and closed loop feedback.Maintain and grow technology and domain expertise, staying current on all related Salesforce.com products and services.

Hillsboro, Or

- Respond to customer requests that have been escalated by Tier 1 analysts- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications- Resolve user issues and manage complex service problems- Develop and maintain technical expertise of Salesforce features and limitations- Manage customer (of all AOV bands) expectations of case handling including service level agreement timelines and correspondence-Create knowledge base materials for both internal reference and customer facing- Research, document, and escalate cases to R&D when warranted- Maintain certifications and other internal accrediations- Actively participate in improving best practices to enhance the case handling experience for the customer- Engage the Account teams or Legal teams should a contractual issue arise - Create pilot nominations by request of the user to beta test new features and provide feedback to R&D- Set expectations and transfer cases to other GEOs when necessary to provide continuous and seamless case support- Preparation planning for release windows- Participate in the Salesforce.com Foundation 1/1/1 integrated philanthropy with volunteering events

Portland, Oregon Area

•Support Leica in order for it to achieve sales goals monthly, quarterly, annual, and strategic product mix sales goals for the territory. •Achieve monthly, quarterly, annual and sales goals for the territory and region. •Build an in-depth understanding of our new product technologies and their applications in a diagnostic histopathology environment. •Install/set up instrumentation in customer laboratories, including but not limited to Bond, Peloris, and Leica primary stainers. Perform demonstrations. •Prepare monthly territory status reports to Regional Sales Manager. •Conduct in-field post purchase applications support and perform instrument validations. •Design and perform experiments to investigate and solve tough technical applications problems. •Maintain accurate and current customer contact information in a format that is accessible to the company. •Coordinate with Sales Account Executive and IHC Sales Specialist within assigned geography. •Follow normal S.O.P. for customer complaint handling to ensure total customer satisfaction. Participate in product complaint resolution when requested.

Accurately prepared and processed biopsy and surgical specimen for diagnosis meeting turn around time standards in a fast paced setting. Responsible for training and orienting new staff.

Responsible for revising standard operating procedures and safety manualsAccurately prepared and processed biopsy, surgical, and cytological specimen

Bachelor Of Science (B.S.), Neurobiology And Anatomy

Activities and Societies: Psi Chi National Honor Society in Psychology Pre-Medical Association

Biology, General

Activities and Societies: Delta Gamma, Beta Upsilon chapter Delta Gamma Foundation Service for Sight Diversified Achievement Scholarship.