Melissa Campbell Email & Phone Number

Rochester, Nh, Us

Rochester, Nh, Us

United States

The Patient/Family Relations Specialist works under the direction of the Director of Patient Experience and is responsible for overseeing all patient/family relations efforts. The role works with patients, families, and Wentworth-Douglass staff and leadership in acknowledging and responding to patient/family concerns and complaints in a compassionate, supportive, and timely manner. The role fosters teamwork and partnerships between hospital staff, physician and department leaders, Quality, Risk, and Compliance to ensure responses are patient/family centric. The patient/family relations specialist role requires strong interpersonal skills, highly effective communication skills, superior organizational skills, and ability to work effectively in a complex environment.

Manchester, New Hampshire

* Researched, analyzed, and interpreted programs, policies, work procedures, and COA guidelines to develop comprehensive and effective training curricula and materials* Developed and refined training calendars, curricula, participant and training materials and presentations* Built relationships with subject matter experts to aid in training delivery, and coordinates training and presentations* Coordinated and delivered training in a wide variety of topics using multiple formats, including classroom, small group, one-on-one, and audio/video/webinar to ensure trainees understand and can apply content * Developed, reviewed, and maintained trainer and participant guides and manuals to accurately reflect changes in policy and procedure and adheres to accreditation guidelines* Facilitated open dialogue with all management to ensure training needs, recommendations for enhancements, and issues of functionality and coordinator are considered* Developed and coordinated centralized internship process and onboarding for college level interns as well as volunteers.*Designed and created training videos using Vyond video maker*Provided rollout and performed ongoing maintenance and administration of Relias Learning Management System for organization*Served as co-chair of the Diversity, Equity, Inclusion & Belonging Leadership Team*Served as co-chair on Betterment Committee (a committee that reviews safety and other ways to better the organization)*Served on Wellness Month and Sustainability Month sub-committees

Remote

* Specializes in facilitating regular Cohort Working Group meetings using a range of tools such as Zoom, Miro, The Mighty, and more, ensuring effective communication and collaboration within the group.* Adept at cultivating a collaborative Community of Practice to encourage the exchange of best practices and lessons learned among industry peers.*Actively participates in Learning Workshops and assumes a leadership role in facilitating breakout sessions to enhance participant engagement and knowledge exchange.

Rochester, New Hampshire

• Coordinated the implementation of programming throughout the Rochester School District, using the Safe Schools Healthy Children model• Oversaw all aspects of $500,000 grant from SAMHSA, including but not limited to: budget allocations, staffing, grant-related reporting, and data collection• Coordinated district efforts to link Multi-Tiered Systems of Support with Trauma Sensitive School ideologies • Worked closely with the NH Department of Education, the NH Department of Health and Human Services’ Bureau of Behavioral Health, the Concord school department, and Laconia school department to manage all aspects of grant• Directed a core team of community members and school staff to partner and work together to reduce substance misuse, violence, mental health disparity, and other community social issues within the school district• Assisted with community-level needs assessments, environmental scans, and develops plans for program implementation• Coordinated and presents at district wide meetings and professional development training

• Supervised Family Advocates in all personnel and management aspects• Provided case consultation and crisis intervention supervision as needed• Created and revises annual outreach and recruitment plan, including the development and distribution of materials within the community• Collaborated with ERSEA Coordinator and Child and Family Services Director, as well as all other managers in the Child and Family Services programs• Ensured full Head Start/Early Head Start programs through outreach and recruitment efforts• Reviewed attendance and enrollment activities with ERSEA Coordinator, and works with Family Advocates and other staff to address issues contributing to attendance• Established and maintains effective relationships with other agency programs, local social service agencies, schools, and state agencies• Ensured ongoing monitoring, tracking, follow-up, and analysis of family and community services via PROMIS entries• Ensured there is an active Parent Committee, and prepares for and leads monthly Policy Council meetings• Attended state Parent Association meetings with Policy Council Representative• Prepares all required monthly and ad hoc reports as required.• Reviewed and revised forms, reports, and community resource information in partnership with staff, managers and Child and Family Services Director

Rochester, Nh

• Identified, developed and marketed opportunities in local non-profits, faith-based organizations, local government entities, and other business and industry entities to develop Work Experience Program host sites.• Participated in and presented Work Experience Program orientation to a class of between 8 - 38 participants.• Worked with Career Center Coordinator to assess participant skills and interests, and assists participants in selecting and securing appropriate Work Experience or On-The-Job Training (OJT) Placement.• Marketed the Work Experience and OJT programs to local businesses in demand occupational areas• Executed agreements between participants and host sites, arrange participant interviews with host sites, and provide participant orientation to sites.• Monitored participant progress, provide job coaching and arrange for workplace mentoring if needed• Mediated and provided problem resolution to remedy any issues experienced by participants and/or host sites• Communicated with Employment Counselor Specialists to address any client barriers that require support services, address remedial action or sanctions needed to cure client behavior or performance issues• Collected and submitted any required documentation, including weekly participants' work verification, host site evaluations and participant feedback collected.• Completed required weekly and monthly reports, and other ad hoc reports accurately and on time• Reviewed final host site evaluations to determine best course of action for client and appropriateness of future collaboration with host site.• Provided assistance as needed in preparing the client for work activity transitions and ensures continued client engagement toward meeting federal work participation requirements.• Assisted in statewide coordination of services.• Displayed knowledge of area resources to ensure continued client success.

Rochester, New Hampshire

• Delivered the Work Skills Training component of the Career Center program using a variety of teaching and communication techniques.• Administered the KET Workplace Essentials curriculum, including the use of DVD's, workbooks, online and in person instruction.• Facilitated Job Club, an interactive discussion and instruction on work readiness topics.• Coordinated and direct the operation of the Service Bureau, a Work Experience Placement (WEP) activity that provides participants with On-site and Off-site volunteer work assignments, including identifying and developing new Service Bureau and WEP sites.• Instructed program participants in resume and cover letter writing skills• Evaluated individuals' abilities, interests, and personality characteristics by administering the Keirsey Temperament Sorter and Holland Code tests.• Administered orientation of participants entering the program, including requirements set by NHEP• Accurately tracked and verified individual clients’ work participation and reports it to the NHEP Counselor• Communicated with the NHEP Employment Counselor to address any client barriers to employment requiring support services• Prepared required daily, weekly, and monthly reports and other ad hoc program reports as requested in a timely and accurate fashion.• Improved the successful outcomes of the Workplace Success program by an average of 10 per cent in the first four months.• Excelled at community outreach in locating volunteer opportunities for program participants.• Performed job duties of the Community Job Specialist while providing support for interim staff during major staff turnover.

I wrote articles for the JobsInNH.com newsletter that address concerns about current job searching issues.

Stratham, Nh

• Interviewed clients in need of shelter assistance and assisted with determining eligibility for shelter program• Completed paperwork in order to execute the proper assistance for clients • Worked in connection with other Social Service Agencies in order to help the client to obtain the necessary services to carry out day-to-day living, including the Department of Health and Human Services for cash benefits and food stamps. • Helped clients to set and carry out goals that will help them to reach self-sufficiency, including job searches, resume writing, housing searches and school enrollments.• Maintained client statistics for organization• Assisted in the development and implementation of a post-services program

Substitute for grades K - 12 through June 2007Substitute for grades 6-8 through Dec. 2007

Science teacher for grades 6 and 7

Substitute for grades K - 8

• Conducted comprehensive investigations of suspected child abuse and neglect allegations • Interviewed the victims and perpetrator of the report within prescribed time frames according to the risk to the child and validity of the report and recommended action • Evaluated the risk to the child to remain in the home and recommended course of action • Documented evidence to substantiate reports of child abuse and neglect • Prepared court reports and presented direct testimony • Worked with law enforcement, agency and provider staff, and provided references to other services, both within the Division of Health and Human Services and outside providers.

Bachelors, Social Work

Activities and Societies: Kappa Kappa Psi, UNH Wildcat Marching Band, UNH Wildcat Pep Band, Student Organization of Social Workers

Master Of Education - Med, Education

Completed 3 classes, 4.0 GPA. Did not complete program.