Svp, Senior Program Maager - Government Servicing
In this capacity, I led a team of up to 10, including a manager, consultants, and individual contributors. Oversaw all government-related programs with regard to FHA, VA, and USDA's servicing expectations.Ensured new investor-specific requirements were implemented within relevant lines of business. Conducted gap analysis, wrote business requirements documents (BRDs) to provide a timeline to the line of business, met with key stakeholders affected, opened new initiatives requests, worked with IT to communicate requirements and ensure technology delivery when needed, and worked with the line of business to support changes. Developed HUD 601 Sale program internally and developed process of communicating loans that were eligible for the program. Analyzed ROI of CWCOT program.