Consulted with Fortune 100 - 500 clients to develop strategies and tactics that enabled them to successfully rollout high performance and resilience training solutions to their population. Collaborated with clients and internal teams to problem-solve and design unique solutions that met client needs.

Oversaw the end-to-end course experience for all training offerings targeting Fortune 100 & 500 clients. Cross-functional collaboration and co-creation of new products and processes that would streamline operations and enhance the client’s experience. Continuous improvement focus on both internal operations and the client experience. Program and project management of diverse, cross-functional, and matrixed teams.Key Accomplishments:• Evaluated existing course experience and business… Show more Oversaw the end-to-end course experience for all training offerings targeting Fortune 100 & 500 clients. Cross-functional collaboration and co-creation of new products and processes that would streamline operations and enhance the client’s experience. Continuous improvement focus on both internal operations and the client experience. Program and project management of diverse, cross-functional, and matrixed teams.Key Accomplishments:• Evaluated existing course experience and business processes globally then designed and implemented new procedures and tools resulting in more efficiencies and saved $100k+/year. Received Encore Award for the project.• Promoted teamwork and quality service through daily communication and coordination with direct reports and other departments that achieved a company record Net Promoter Score of 88% in 2015.• Redesigned, tested, and launched a global, custom survey and online system resulting in 10 times more functionality, flexibility, and user experience for both client-facing and administrator interface. The survey then led to the first outcomes data showing the impact of the course.• Optimized translation and localization for over 10 languages that enabled our largest clients to offer training globally and exceed their goal of 100,000 employees trained.• Orchestrated the development and commercialization of the first digital (SaaS) course in company history by collaborating with SME’s, vendors, internal teams, and multiple departments.• Mentored the behavior science and data analytics team on service offerings, business processes, and existing data that resulted in a new data strategy for the business.• Defined business requirements, identified and onboarded new technology vendors resulting in reduced costs, streamlined operations, and improved participant experience. Show less