Melissa Skaar Email & Phone Number

Las Vegas, Nevada

• Developed the Monthly Sales and Support presentation to highlight credit unions that need additional training, areas for improvement in our software and opportunities to increase sales contracts
• Reproduces software anomalies, determining the troubleshooting steps to correct the issue, if the feature or message is intended or a software bug, performing software upgrades when needed
• Documents support requests via ticketing systems CRM and Salesforce, sets them to appropriate priorities, escalates if needed
• Assists in adding to the internal department Wiki, creating and updating articles
• Reproduces reported software bugs and software errors.
• Installs new software and completes upgrades on servers and client workstations.

Las Vegas, Nevada Area

Logo and website design.

Las Vegas

• Quality Assurance and Compliance - Google Wallet campaign
• Responsible for analyzing, drafting and delivering recommendations to improve quality of service.
• Generates internal reports on Customer Experience data and Root Cause Analysis.
• Meets with Team leads and Customer Experience Lead to reveal findings, trends, and recommendations that will benefit operational KPIs.
• Participates in weekly, quarterly and annual quality reviews and calibrations.
• Presents and updates quality guideline decks to new and existing agents.

Development and creation of art assets for projects.

Las Vegas

• Provided technical resolutions for SCEA products and services to end-users in a clear, user-friendly, and professional manner.
• Performed question diagnostics while guiding users through step-by-step solutions. Solutions included resolving username and password problems, billing inquiries and updates, guiding customers through uninstalling and.
• Stayed current with system information, changes, and updates to software and hardware. Participated in the team that reviewed and tested new order input and tracking software (MashUp). Assisted with Sony Entertainment.
• Researched required information using available resources, followed standard processes and procedures.
• Identified and escalated priority issues per Client specifications.
• Made customers and their needs a primary focus, developing and sustaining productive and positive customer relationships.

Las Vegas, Nevada Area

• Setup and support of affiliate websites,
• Resized web images and maintained electronic files
• Assisted with domain forwarding
• Maintained users in traffic rotation
• Assisted with billing for premium websites
• Created conversion reports and compression reports

Bachelor Of Arts, Interactive Design And Game Development

Activities and Societies: Dean’s list, Editor at large - Myriad

Associates Of Applied Science, Graphic Technology - Animation Emphasis

Activities and Societies: Phi Theta Kappa3DS MAX (lighting, storyboard, particle systems, material map creation), NURBS, Compositing.