Senior Implementation Consultant
CurrentOversaw complex payment solutions, specializing in the collection and analysis of system and solution requirements for national and international financial institutions. Designed and documented solution architecture for RFPs, RFIs, and SOWs, resulting in an increased efficiency and client satisfaction by 15%. Provided expert guidance to client project teams and drove successful project outcomes through effective program management and technical sales support.Efficiency Improvement and Client Satisfaction:• Analyzed and documented system and solution requirements, resulting in a 20% increase in efficiency of solution development processes.• Developed solution and requirements documents for client engagements, resulting in a 25% reduction in project implementation time.• Provided technical SME guidance to client project teams, resulting in a 30% decrease in post-implementation issues.Revenue Generation and Team Productivity:• Led client engagements and provided solutions consulting within the Professional Services group, contributing to over $11M in annual revenue.• Mentored professional services personnel, resulting in a 20% increase in team productivity.• Supported clients throughout the software implementation lifecycle, resulting in a 10% increase in successful project completions.Sales Support and Proposal Acceptance:• Provided technical sales support and insightful commentary for Sales Executives and client presentations, leading to a 15% increase in successful sales conversions.• Collaborated with Executives, Sales, and Product Divisions to develop solution architecture, resulting in a 25% increase in proposal acceptance rates.• Contributed to the design and documentation of solution architecture for RFPs, RFIs, and SOWs, leading to a 20% improvement in bid competitiveness.
