Melissa Smyth Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Apply a data-driven approach to identify, understand, and scope emerging payment fraud trends on the Meta platform• Monitor dashboards to identify fraud trends, undertake root cause analysis to evaluate impact in chargebacks and revenue leakage• Scale operational workflows related to enforcement, driving improvements to vendor labeling & quality• Partner with Data Science, Product, Engineering, and Operations teams to solve problems at scale and implement effective countermeasures to eliminate fraud based on these identified patterns• Document, organize, and communicate known trends to crossfunctional Teams and leadership• Align trends with vendor partners and update labeling protocols• Develop and monitor key performance metrics, and understand root causes of change• Communicate ideas and deliver movement in start up platforms, adhering to policies, legal procedures & regulations

Belfast, Northern Ireland, United Kingdom

• Increased stall security through analyzing commercial, Banks, Corporations and LLC's account data through screening, Know Your Customer and SARS requests.• Responsible for ensuring and reviewing all the KYC requirements for new clients, specifically High Risk clients including PEPs, Negative News and Local and Global country regulations/requirements• Identifying and Mitigating trends in company usage using Risk based approaches that include effective communication and escalations to Global AML teams to prevent money laundering, terrorist financing, and other illegal activities• Managing client life cycles and observing customer behaviour patterns from initial onboarding to out of scope accounts and detecting misuse/Fraudulent activity on accounts• Studying and utilizing market trends to observe customer behaviour patterns and analyzing risk depending on the sector of business and country of incorporation ensuring to abide by both local and global laws/regulations relating to such countries.• Analyzing existing internal policies and procedures relating to both new and existing clients to ensure internal compliance is maintained and effectively communicate gaps in policies and procedures to help improve future creation of internal policies and procedures

Belfast, United Kingdom

• Increased stall security through analyzing commercial, Banks, Corporations and LLC's account data through screening, Know Your Customer and SARS requests.• Responsible for ensuring and reviewing all the KYC requirements for new clients, specifically High Risk clients including PEPs, Negative News and Local and Global country regulations/requirements• Identifying and Mitigating trends in company usage using Risk based approaches that include effective communication and escalations to Global AML teams to prevent money laundering, terrorist financing, and other illegal activities• Managing client life cycles and observing customer behaviour patterns from initial onboarding to out of scope accounts and detecting misuse/Fraudulent activity on accounts• Studying and utilizing market trends to observe customer behaviour patterns and analyzing risk depending on the sector of business and country of incorporation ensuring to abide by both local and global laws/regulations relating to such countries.• Analyzing existing internal policies and procedures relating to both new and existing clients to ensure internal compliance is maintained and effectively communicate gaps in policies and procedures to help improve future creation of internal policies and procedures

Belfast City, Northern Ireland, United Kingdom

• Front line colleague responsible for analyzing risk scored live customer calls, providing enhanced security decisions in the moment resulting in protecting and securing customer accounts which included communicating fraud to customers affected and mitigating potential loss through known fraud Mos• Through knowledge of Live fraud MOs as a specialist team we conducted detailed analysis of known fraud trends and educated the region and nation weekly of new and upcoming trends affecting customers and accounts including creating and logging detailed reports on Scams, Smishing, Phishing and Social Engineering cases.• Collaborated daily with team members to discuss fraud trends and brainstorm methods to combat each arising fraud trend.• Analyzing customer behaviour patterns to effectively detect suspicious activity and report it through SARs and CIFAS• Effectively communicating to customers directly affected by Online, Credit card or Telephony fraud to notify of fraudulent activity, loss or inconvenience including detecting the cause of fraud and educating to prevent further loss in the future to both the Bank and the customer.• Interviewing potential first party fraud to investigate and attain the risk level they pose to the Bank including cross channel communication to first Party Teams to identify potential closures.• Utilizing fraud systems such as CCTM, VisionPlus, PEGA, IBC, COBRA and PinDrop to detect fraud through analyzing customer accounts, online activity (mobile device & Desktop) and telephony activity

Belfast, United Kingdom