Melissa Spalding

Melissa Spalding Email and Phone Number

Affiliate Account Manager at SSM Health @ SSM Health
st. louis, missouri, united states
Melissa Spalding's Location
Oklahoma City, Oklahoma, United States, United States
Melissa Spalding's Contact Details

Melissa Spalding personal email

n/a
About Melissa Spalding

Melissa Spalding is a Affiliate Account Manager at SSM Health at SSM Health. She possess expertise in process improvement, customer service, healthcare information technology, leadership, management.

Melissa Spalding's Current Company Details
SSM Health

Ssm Health

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Affiliate Account Manager at SSM Health
st. louis, missouri, united states
Website:
ssmhc.com
Employees:
8448
Melissa Spalding Work Experience Details
  • Ssm Health
    Affiliate Account Manager
    Ssm Health May 2019 - Present
    Oklahoma City, Oklahoma, United States
  • Ssm Health Care
    Regional Clinical Applications Product Specialist-Adt/Prelude
    Ssm Health Care May 2011 - May 2019
    Regional Clinical Applications Product Specialist-ADT/Prelude- I serve as the primary liaison between SSM Integrated Health Technologies and Affiliate Hospitals.• Scoping, Build and Implementation of the ADT, Prelude and Cadence components of Epic EMR at 9 hospitals of which 6 were critical access facilities • Serve as the lead regional liaison between the EMR team and affiliate end users while coordinating Epic project requests and upgrades. • Maintains a high level of understanding of Epic and the integration with other software in order to support regional and affiliate end users • Provision user access, monitor user accessibility, coordinate training requirements• Assist with small to medium projects requested by local or affiliate operational leadership by providing project scoping documents to the IHT EHR team and participate in the implementation process
  • Oklahoma Cardiovascular Associates
    Float Receptionist
    Oklahoma Cardiovascular Associates Jul 2009 - May 2011
    Float Receptionist • Work in a professional environment with over 50 doctors and their staff providing services to patients while adapting to different situations with the changing medical field• Responsible for scheduling new patient visits, verifying insurance benefits, obtaining pre-certification• Collect co-pays, patient balances, and schedule return visits and follow up testing per physician protocol.• Assist all providers with scheduling, insurance, and other requested duties in the absence of their staff
  • First Tennessee Bank
    Bank Teller
    First Tennessee Bank Jan 2009 - Jul 2009
    Relief Teller • Represented the enterprise by interacting with the majority of customers who visited the financial center by providing a positive customer service experience.• Contributed to the Financial Center Customer Service Satisfaction by exhibiting behaviors which added value and instilled customer loyalty throughout the Greater Memphis area.• Applied technical skills in order to maintain acceptable levels of tellers difference, operational losses, security violations, teller errors and average teller transaction per hour.• Applied skills to identify sales opportunities and make referrals which supported the sales efforts of the center.
  • Apple Retail
    Assistant Store Manager
    Apple Retail Feb 2006 - Oct 2008
    Assistant Store Manager• Performed duties of a retail manager for a corporation known for its philosophy and aesthetic design.• Developed and implemented successful BOH procedures specific to store needs and devised strategic planogram moves leading the store to the most successful physical inventory.• Led training and development in the area of performance expectations, policy and procedure and store goals.• Performed sales leader functions by monitoring customer experience and customer related concerns while coaching the Apple team to achieve new levels of success.• Drove process improvement and continually assisted store with achieving sales and payroll goals.
  • Regions Financial Corporation
    Hr Professional Sr
    Regions Financial Corporation Dec 2004 - Feb 2006
    HR Professional Senior• Worked in a team oriented, heavy volume call center environment providing internal support and solutions to over 23,000 employees within Regions Bank’s 16 state territory.• Responded to employee inquiries concerning Human Resource issues including, but not limited to, payroll, LOA matters, violations of federal policies, or EEOC matters, providing quick and informative solutions.• Provided support in the designing and development of Authoria, a custom intranet database that provided employees an alternative to resolving Human Resources issues. • Worked with a small group of peers during Hurricane Katrina to meet evacuation and relocation needs of affected employees.• Worked with peers to meet and exceed monthly individual and group related goals for the department
  • Gap Inc.
    Assistant Store Manager
    Gap Inc. May 1997 - Jun 2005
    Assistant Manager• Performed all duties related to the day-to-day retail operations of a $2M store in Memphis, TN and $7M outlet store in Destin, FL. Duties included but not limited to employee staffing, apparel merchandising and displays, and daily operation goals and initiatives.• Provided excellent customer service while meeting the daily store sales goals in relation to units per transaction (UPT) and sales per hour (SPH) • Conducted quarterly employee meetings, educating current and new employees on the latest sales techniques, fashion trends and product information.• Developed and maintained strong client relationships through effective customer interaction, persuasive selling techniques and constant communication and follow up.

Melissa Spalding Skills

Process Improvement Customer Service Healthcare Information Technology Leadership Management

Melissa Spalding Education Details

Frequently Asked Questions about Melissa Spalding

What company does Melissa Spalding work for?

Melissa Spalding works for Ssm Health

What is Melissa Spalding's role at the current company?

Melissa Spalding's current role is Affiliate Account Manager at SSM Health.

What is Melissa Spalding's email address?

Melissa Spalding's email address is me****@****mac.com

What schools did Melissa Spalding attend?

Melissa Spalding attended Missouri Southern State University.

What skills is Melissa Spalding known for?

Melissa Spalding has skills like Process Improvement, Customer Service, Healthcare Information Technology, Leadership, Management.

Who are Melissa Spalding's colleagues?

Melissa Spalding's colleagues are Reed Rachel, Tiffany Bolden, Harvey Goz, Haley Hopkins, Heidi Ronson, Hailly Hoopes, Jean Rusch.

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