Melissa Splinter Email & Phone Number

Raleigh, North Carolina, United States

•Builds consistent, fair, and flexible schedules to support the employee and customer experience •Partners with the Resource Process Analyst to align on scheduled hours allocation, traffic analysis, and store goals to drive and deliver a high-quality schedule •Completes adjustments to current published schedules to support shift swaps and real time changes • Partners with Process Analyst to advise on how current payroll, local payroll laws, time away, availability, and hiring trends impact scheduling performance and identify solutions •Drives timely, accurate, and consistent resource planning strategies across several locations •Maintains subject matter expertise of the current scheduling system •Attends and participates in Global Retail Support (GRS) communications regarding system enhancements, scheduling updates and training •Accountable to compliance of scheduling rules, store policies and procedures across multiple locations and countries where applicable

Raleigh, North Carolina, United States

•Managed and oversaw all operational activities in the Repair Room.•Managed end-of-month and new-month paperwork, CRU paperwork, and document storage.•Shared information and provides service that continuously enhances the customer experience.•Assisted with customer service issues.

Fairfax, Virginia, United States

• Supported the leadership team in the organization and implementation of people processes such as payroll, organizing special events, Inclusion & Diversity programming, and organizing/scheduling interviews.• Organized and supported formal and virtual classroom training for both internal and external candidates to ensure a positive learning environment.• Responsible for documentation administration including file maintenance and retention.• Supported employees in finding answers to people-related questions by connecting them to the appropriate resources in store or via online internal systems. •Partnered with the leadership team to promote awareness of global wellness programs and create localized initiatives.•Responsible for the administration, accuracy, and data entry in the time management system, and the administration of time away programs in store.•Provided store-specific employee data to support leadership decision making.•Created and maintained a calendar of people tasks or events for the leadership team.•Other administrative and people operations tasks as required.(This was a temporary experience outside of my current role)

Washington D.C. Metro Area

• Responsible for planning, writing, and delivering schedule for a retail store of 130 employees.• Responsible for developing various strategies to best support the Customer Journey as well as our internal employee experience.• Coordinated with leadership to execute new company-directed strategy on current and future schedules.• Responsible for scheduling interviews, training, and meetings for employees and managers.

Norfolk, Virginia Area

• Performed repairs and troubleshooting on iOS devices.• Trained new employees on company processes and job duties.• Identified team opportunities, partnered with Store Leadership to align on procedures, and then presented strategies to store teams.• Cultivated and promoted relationships with customers who use Apple products for business.

Virginia Beach, Virginia

• Performed troubleshooting on iOS devices.• Trained new employees on company processes and job duties.• Identified team opportunities, partnered with Store Leadership to align on procedures, and then presented strategies to store teams.• Cultivated and promoted relationships with customers who use Apple products for business.

Norfolk, Virginia Area

• Managed two high producing Financial Representatives personal and client schedules.• Generated marketing referral lists for existing clients.• Handled customer services problems as they arose.• Served as Sign On Coordinator for office, handling IT support & user account administration

Norfolk, Virginia, United States

Executive Intern- June 2012-August 2012• Learned the different processes that are involved in managing at Target store including HR, Logistics, Inventory, and Customer Service.• Acted as the Leader on Duty supervising daily store operations.• Collaborated with Interns, Team Leaders, and Executives from other stores to meet company goals.Team Member- May 2010-May 2013• Supervised Front Lane area • Assisted guests with issues as needed• Developed new ways to engage Team Members with their current goals

Bachelor Of Science - Bs, Communication And Media Studies

Associate Of Science (A.S.), Business Administration And Management, General