Melissa Suarez Email & Phone Number

Astoria West

• Manage guest engagement, including communications across platforms (emails, texts, messaging), ensuring a unified voice, carefully handling luxury guests, and oversee all guest requests• Deliver best-in-class service and scaling concierge services across• Enhance guest satisfaction, ensure efficient security procedures for fraud prevention and property incidents• Coordinate with various teams to ensure guest overall satisfaction and experience • Fluent in English and Spanish, facilitating effective communication with an international clientele• Utilize Yardibreeze, Google calendar, MindBody Business, Microsoft Outlook to efficiently manage reservations, coordinate transportation, and address guest preferences promptly.• Prioritized tasks to maintain consistent availability, offering individualized attention while creating a welcoming atmosphere

United States

• Research trends, review existing merchandise to ensure products remain competitive, attend trade shows, and recognize changes in demand within each market• File quarterly taxes • Receive and ship new sale orders • Keep track and file invoices • Maintain brand’s social media and website• Create selling reports to analyze and communicate business performance on weekly basis• Follow-up with customers and suppliers on sales, merchandise, and reorders• Manage and organize pricing strategies as well as markdowns each season• Develop seasonal sales plans• Manage reorders and special orders based on business needs, trends and stock levels

United States

• Manage all reservations, event requests, Coordinated logistics, including venue selection, catering, and audiovisual needs, for events ranging from business meetings, bachelorettes, catering, corporate events and social gatherings. • Oversaw all aspects of event planning from conception to execution, managing events with up to 150 attendees, Handle and coordinate all private and large parties of over 60 guests • Develop and manage event budgets, ensuring profitability and alignment with financial goals• Implement innovative marketing strategies and create content that increased event attendance & social media followers• Ensure a professional and adequate Customer service responding to customer inquiries • Supervise and lead a team of 25 event professionals in the planning and execution of multiple events monthly and annually, including corporate conferences and community festivals• Create team’s weekly schedule • Maintain Inventory control • Orchestrated and executed monthly events for calendar, demonstrating effective communication and negotiation skills with vendors• Established and maintained relationships with event vendors, ensuring seamless coordination and successful collaborations

United States

• Managed all sample traffic including all incoming and outgoing • Created a system that was able to keep all samples organized and easy to access for the whole company • Assisted product manager in creating labels and templates to be able to reach customer deadlines • Assisted product manager by creating orders from to be shipped from our warehouse • Reached out to factories to ensure our quality requirements in our products was being met • Received all TOPs and PP samples from factories • Inspected all samples and ensure all requirements are met • Assisted marketing team during market week by ensuring all correct samples are shipped on time for shows• Helped sales team by creating sales opportunity with bilingual skills and knowledge of the products • Update online sources such as Maisonette, Shopify and omgaccessories.com • Contributed to improved inventory control by creating and maintaining SKUs for diverse range of products• Generated custom labels and templates for streamlined production workflow

400 5Th Avenue

• Build and maintain strong, professional relationships with over 200 residents to ensure a welcoming and positive living environment including the memorization of names and apartment numbers, as well as specific detail-oriented information for each resident to fit individual needs.• Provide outstanding service to guests by anticipating needs and offering tailored solutions for dining, entertainment, and transportation.• Manage and track incoming and outgoing mail packages as well as organizing the back of house space to ensure a proficient shift for all team members• Main point of contact for all residential inquiries• Collaborate with local businesses to create exclusive partnerships and curated experiences for increase in guest satisfaction• Handled guest complaints with professionalism and empathy, ensuring swift resolutions and guest loyalty

United States

● Organize and maintain the office space● Organize and keep inventory of fabric by print styles for each appointment.● Record every transaction made within the company, Incoming and outgoing● Email and follow up with clients on outstanding balances● Make and receive sales calls to potential clients● Calculate and update sale goals at the end of the month● Use Quickbooks to keep track of money flow throughout the company

New York, United States

• Management of all samples including receiving and sending, filing in numerical order, and tracking sample ticket numbers • Assisted with sample fittings by recording notes during each meeting• Calculated total sale price per unit• Organized, monitored and priced products for multiple sample sales• Entered product information for inventory purposes through their PLM system.

262 West 38Th Street

-Maintain showroom clean and presentable-Greet and check in all clientele -Manage showroom calendar -Purchase fabric required for garments-Assist in prepping for fashion shows and special appearances -Assist in all buyer appointments including taking measurements of customers-Participated in construction of garments such as pattern making, cutting and hand sewing garments-Merchandise showroom based on appointments and clientele

New York, New York

• Responsible for greeting customers with a positive attitude while providing excellent service to promote superior client satisfaction, relationship development, and brand loyalty• Maintained a clean and organized environment for customers at all times

33 Bleeker Street

• Responsible for sample delivery to and from stores• Creating cut tickets for garments• Counting out trims for factories to use for the production line • Creating UPS labels and send packages• Help perfect garments that needed alterations

28 Prince Street

- Label, package and mail shoe samples to prospective buyers. - Adjust and Improve shoe samples. - Record and update excel worksheets on any updated changes made to design.- Buy necessary accessories for garments.- Assist design team in all phases of production.- Attend buyer meetings

Organize incoming merchandize according to size. Maintain closet with merchandize organized by color and size throughout the season. Print and deliver samples from sales department to production department. Organize and maintain folders of spec sheets and pattern making samples.

51 St Edwards St

Help students with class assignments. Assist teachers with lectures and any class projects. Decorate the classroom and bulletin boards. Organize in alphabetical order the homework folders of the student’s. Review every students homework checking for errors or missing work. Help students read and help them sound out words to improve their reading. Organize snacks for every student and making sure none were allergic to any of the ingredients

Bachelor Of Applied Science (B.A.Sc.), Production Management: Fashion Related Studies

High School Diploma, Regular/General High School/Secondary Diploma Program

Activities and Societies: Theater Club

Associate'S Degree, Production Management; Fashion Related Industry