Melissa Tam Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Responsible for oversight and operation of the Resource Automotive PMO to ensure projects and program activities align with organizational strategy and adhere to quality guidelines. Provide leadership to a team of project managers and manage high priority projects for the organization as needed. Collaborate with department leaders, key clients and C-level executives to define, prioritize, develop and provide governance of projects and programs. • Product Owner for transformative legacy system conversion to Salesforce Service Cloud

Chicago, Il, Us

Adjunct professor in the field of project management.

Chicago, Illinois, Us

Project manager for Resource Automotive division of TWG. Lead planning and implementation of business projects for Resource Dealer Group and Resource Agent Group including new products, large client implementations, technology initiatives and process improvements. Facilitate the definition of project missions, goals, tasks and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. Communicate and coordinate between project team members and stakeholders to ensure deliverable acceptance. Participate in UAT when needed.-Developed PMO tools and methodology

Chicago, Illinois, Us

Act as project manager for pre production and post production of new client business in the auto division of TWG. Primary liaison and escalation channel between Field Sales staff and large clients with Global HQ. Manage large scale roll outs of programs in assigned divisions of the US. Use project management skills to facilitate projects for the Business Development Center and uncover process improvement initiatives. Act as Scrum Master with a team consisting of Client Implementation Specialists, Supplies Specialists, and Internal Account Representatives. Day to day responsibilities require cross functional communication and relationship building including working closely with C-level executives. Experienced in collaboration between Underwriting, IT, E-Commerce, QA Testing and Field Sales.• Led the implementation project of a multi year initiative to update insurance filings across the United States.• Project manager for change management in a national roll out of Salesforce.com's Service Cloud affecting over 3000 points of distribution.

Agent Sales and Development ManagerResponsible for maintaining a portfolio of Agent Owners by acting as the lead consultant on creating and executing sales and profitability strategy to reach the agent’s desired state. Used prior experience in business operations, financial analysis, and organizational management to uncover the most effective plan to ensure success of Agent Owners’ companies.• Managed a portfolio of Exclusive Agent Owners and Non-Exclusive Agent Owners with a total of 18 points of distribution.o Reviewed performance data (financial, sales, and activity reports) to monitor and measure agent productivity, goal progress, and activity levels.o Developed action plans for designated agents to address market level performance.o Ensured execution of agent co-op utilization, brand adherence, advertising standards, and products/services.• Utilized Train the Trainer programs to drive key leadership strategies within agent organizations. Key areas of coaching included inventory management, marketing strategy, talent management, and commission planning.• Inspected Agent contracts and negotiated any deviations from company goals and objectives.• Spearheaded Transition Recovery and Closing team in charge of closing/divesting 112 Agent stores in Midwest market. Created and implemented standard protocol used enterprise-wide for store closings.

Mba, Organizational Leadership

Ba, Sociology- Law, Criminology And Deviance