Managing global renewal customers and working to ensure the renewals are successfully closed. Responsible for communicating information about the renewal with customers and the Account Managers and for following up with customers using a sale focused and consultative approach. ● Monitor accounts in US/European territories from purchase order to renewal using SmartSheet and/or spreadsheets. ● Serve as the main point of contact while acting as a liaison between clients and the sales team.● Work as a liaison between Salesops and Sales team to insure customers requests and orders are handled in a timely manner.

Provided support for the sales organization throughout many phases of the sales cycle. Understood and implemented the processes for key and new partners, renewed the existing customer base and supported the sales organization with pricing, tools and analysis.● Created a process to increase renewals by reaching out early to our customer base which increased the overall renewal rate by over 10% ● Conducted interviews for new hires, trained the new hires and developed the training manuals to be used by new employees.● Daily updates completed in Salesforce to track customer activity, to communicate effectively with the sales team and to generate reports.

Responsible for the post-sale customer experience which includes onboarding over 300 clients, software implementation, client management and account renewals ● Worked collaboratively with the sales, product and data teams to achieve customer success goals and contribute to overall company objectives. ● Conducted account reviews, risk assessment and due diligence while developing the renewalstrategy for each customer.● Effectively communicated company messages to clients and tracked all client contacts.

Worked directly with the customer base to reactivate software and confirmed the current customers have the correct license configurations. ● Updated forecasting tools on a weekly basis for Management team. ● Communicated directly with customers who had let their maintenance lapse and reactivated their license base or traded up to new products. ● Worked as a liaison to the internal sales teams to assist with customers that had upcoming renewals that needed additional assistance.

Managed all aspects of key accounts, including business development and client services; served as a liaison ensuring excellent levels of communication to build client relationships and transitioned clients to various IBM systems. ● Developed and nurtured strong internal and external customer relationships leading to 100% Annual Closure rate in 2017. ● Exceeded targeted sales revenue by 25% and managed a quota of more than $3M quarterly; leveraged social media outlets (LinkedIn / Twitter) to connect with new and existing clients. ● Over 3 years of enterprise customer management experience using the SAAS model.

Actively sought-after new clientele to increase revenues; exceeded sales expectations and developed strong client relationships. ● Established a reputation for continuously handling increasing responsibilities; exhibit a hand-on approach to managing key client accounts, utilizing analytical-based tools to exceed sales volumes.● Earned $500K quarterly, connecting with customers to ascertain needs and provide product solutions.

Assessed client needs and created solutions through upselling, and maintained strategic business relationships to generate new accounts. Managed the sell-in and sell-through process to achieve maximum account profitability; and developed marketing and promotional platforms to increase profit margins.Key Accomplishments:  Served in a leadership role, providing detailed oversight of account processes; focused on increasing sales for the Federal Division to grow existing and potential clients’ sales. Increased sales revenue by approximately 28%, created and maintained solid client relationships, utilizing superior interpersonal and networking skills to acquire and retain new accounts. Cultivated superior customer relations, and supported the sales team to increase sales; quickly responded to and resolved complex issues, improving customer satisfaction levels.