Stephen Nasti Email & Phone Number

White Plains, Ny, Us

White Plains, Ny, Us

White Plains, New York, United States

• Implemented and managed onboarding processes for new clients, ensur-ing seamless integration and adoption of products/services.• Conducted regular check-ins and health assessments with clients to un-derstand their evolving needs, gather feedback, and identify opportunities for upselling or cross-selling.• Developed and maintained strong relationships with key stakeholders, serving as the primary point of contact and advocate for clients within the organization.• Collaborated cross-functionally with sales, product development, and sup-port teams to advocate for client needs, prioritize feature requests, and drive product improvements.• Analyzed customer usage data and performance metrics to identify trends, patterns, and opportunities for improvement, providing actionable insights to clients.• Led customer training sessions and workshops to educate users on product features, best practices, and industry trends, empowering them to maximize the value of the solution.• Contributed to the development of customer success documentation, in-cluding knowledge base articles, FAQs, and training materials, to support client self-service and enablement.• Played a pivotal role in customer retention efforts by proactively identifying at-risk clients, addressing concerns, and implementing retention strategies to ensure long-term satisfaction and loyalty.

White Plains, New York, United States

• Manage an inbox from our ticketing service to answer tickets submitted by our clients• Schedule calls and meetings to troubleshoot and assist our clients• Manage databases in SQL including Stored Procedures, scripts and up-date queries to help resolve issues• Teach monthly webinars for admins and sales users on a variety of topics pertaining to our software• Maintain our knowledge-base articles including creating new ones as well as revision older documents• Setting up training sessions with clients as well as internal staff to cover a variety of items

Greater New York City Area

- Update and process customer and client contracts- Resolve submitted tickets and inquiries- Support our national sales team in over 100 markets across the country with client pricing

Valhalla, New York

- Work with local and national businesses to get them advertising space in maga-zines such as the Conde Nast titles and digital platforms such as Facebook and Hu-lu.- Create print and digital proposals and plans for Sales Reps to send out to clients and agencies- Draw up contracts to help close business deals as well as negotiate rates for clients and ad agencies- Work with Google Analytics to determine click through rates for digital sales

Greater New York City Area

- Work with national media companies such as Townsquare Media, CBS Radio and Entercom Communications Corp as well as their stations.- Process reports to determine how many commercial spots aired for radio stations - Calculate payments to ensure stations get paid the correct amount each month.- Develop and create spreadsheets on excel as well as process invoices for national media platforms

New York

- Process a delinquent list each week to know which affiliates are not in compliance- Work with stations to correct any scheduling issues.- Work with radio stations with new and existing contracts.

New Rochelle New York

With this position I operate sound boards and host a radio talk show about sports

New Rochelle, New York