Melissa Williams Email & Phone Number

Oregon, United States

Portland, Oregon Metropolitan Area

Answer emails and chats from participants seeking information about Road Scholar programs. Enroll participants in Road Scholar programs by navigating various systems and tools. Professionally handle requests from customers and ensure that issues are resolved both promptly and thoroughly. Offer positive outcomes and solutions through effective sales & customer service techniques. Meet and exceed established contact center metrics, goals, and objectives. Serve as the voice and personality of the Road Scholar’s brand, resonating quality customer service with each and every client interaction Achieving high quality standards with a positive attitude and consistently engaging approach. Maintaining balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and organization. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Develop and nurture relationships with Road Scholar’s participants by selling and delivering an extraordinary travel experience on every email and chat. Creating outstanding sales opportunities for new clients by developing and updating a personalized travel file for each account, including preferences in destinations, airlines, departure cities, and customized client requests. Social Media and Discussion Board Moderation Assorted Projects - Identify and report email addresses that send spam so they can be blocked. On going project. Consistently submitting suggestions to improve processes and representative resources.Zoom Producer - Support the Group Leader, Expert, and Participants on our multi-day online programs for technical issues related to Zoom.

Benin

Taught 4 beginner English classes of 6th and 7th graders, with 40-60 students per class, twice a week for each class at a poor, rural public school in Benin, West AfricaCoordinated the planning and presenting of lessons using the competency-based approach including material, course development, and visual aids Co-taught with a local Beninese English teacher to encourage competency-based and gender-equality approaches Organized the school library and held library hours for students

Tigard, Or

Assisted perspective account holders with application for credit card over the phoneAssisted applicants checking application status and completing any additional steps in application processVerified applicant information to ensure application accuracy and account securityAssisted customers with beginning account management, e.g. card activation

Liberia

Training for education and community development in a cross-cultural environment, totaling 280 hours, in subject areas including secondary school instruction and teaching methodology, classroom management techniques, class room teaching practicum, and monitoring and evaluation of Peace Corps projects basics utilizing logic in activity design

Portland, Oregon Area

Provided information, education, and assistance to members, providers, and other insurance companies regarding health care benefits, claims, and benefit eligibilityDelivered high level customer service to members and health care providersEnsured account information accurate and completeMember and Secretary of the 100 SW Market Safety Team: logged monthly meeting minutes, conducted monthly inspections of my area, violations reported as needed. Team Spirit Coordinator: birthday and work anniversary cards, bulletin board decoration