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Over the past 10 years, I've overseen people operations, finance, customer success, and revenue operations at bootstrapped, venture capital (VC) backed, and post-IPO SaaS companies as they've scaled from 20 to 1,000+ people (<$2M to $350M+ in revenue). It's been a wild ride!🎢Now, I share practical tips 💡, tricks 🪄, and tactics 🎯 to help founders, CEOs, CROs, and Heads of People take tech companies from start-up to scale-up.
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Head Of People OperationsKitCharlotte, Nc, Us -
Fractional Head Of PeopleResilia Oct 2024 - PresentNew Orleans, Louisiana, UsRecruited after Resilia's Series B financing round to mature our People Operations function. Established foundational people programs, like our company operating model, job leveling and career growth frameworks, compensation and benefits philosophy, and manager training series. Resilia is a double-sided impact tracking platform powering the people changing the world. With Resilia, grantmakers equip their grantees with tools to connect, track, and grow their impact. -
Head Of People And Customer SuccessResilia Mar 2024 - Sep 2024New Orleans, Louisiana, Us
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Vice President, PeopleResilia Mar 2023 - Feb 2024New Orleans, Louisiana, Us
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Fractional Head Of PeopleTelgorithm Oct 2024 - PresentLos Angeles, UsTelgorithm sets a new standard for quality, support, and transparency in the cloud communication space - particularly for A2P 10DLC messaging. -
Advisor To Various StartupsFledge Nov 2021 - PresentStarted Fledge to help leaders at SaaS startups learn how to diagnose and solve their toughest and most pressing challenges. Know someone I should talk to? Send me a DM.Partial client list includes Workera (Series B AI for upskilling), Atlas School (Series B EdTech), Resilia (Series B impact intelligence platform), Innovint (Series A beverage software), Column (Series A public information software), Glowing.io (Seed AI-enabled messaging platform), NixSheets (Pre-Seed FinTech). -
Head Of People OperationsColumn Sep 2021 - Mar 2023New York, Ny, UsReunited with previous colleagues at Column, a Series A SaaS company backed by Lux Capital, because people are everything. Got to do amazing things like expanding our global, remote-first workforce to 5 continents, earning Column's Certified B Corporation Status, and establishing an award winning total rewards program with 98% satisfaction.Column is on a mission to make public information systems more valuable, beginning with public notice. -
Vice President Of Operations (People And Revenue Operations)Quorum Sep 2019 - Mar 2021Washington, District Of Columbia, UsEmbarked on a high-growth adventure as a founding member of the executive team at a bootstrapped and profitable B2B SaaS start-up recognized as “#1 DC Start-Up to Watch.” Propelled the team and company forward from 20 to 200+ team members while reporting to the CEO and overseeing people operations, sales operations, and customer success. As the VP Operations, hired replacement VP Customer Success and transitioned to establish a revenue operations team that implemented sales forecasting, commission plans, and other processes before bringing on our first outside investor, Serent Capital. Earned accolades for Top 5% performance as department head, including track record of retaining and promoting high-performing team members. -
Executive Sponsor Of Inclusion And DiversityQuorum Aug 2018 - Mar 2021Washington, District Of Columbia, UsServed as the Executive Sponsor for the Inclusion and Diversity Council that worked to build an environment where all team members could flourish and earned awards for being the "Best Tech Workplace for Diversity in DC" (2019 and 2020 TIMMY Awards).
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Vice President Of Customer SuccessQuorum Apr 2017 - Sep 2019Washington, District Of Columbia, UsInvested in people and process to retain, expand, delight, and support customers while scaling business operations. Grew the Customer Success team from 3 to 30+ team members across support, success, expansion, and operations. Increased gross revenue retention (+8%) and earned reputation for best-in-class customer experience (4.9/5.0 on Capterra).
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Director Of OperationsQuorum Jan 2017 - Apr 2017Washington, District Of Columbia, UsJoined an early stage start-up as employee #22 to be part of building a civic tech company that we could be proud of. Started out as a one-person human resources and finance team doing everything from recruiting and payroll to budget and receivables. Became much more...Quorum’s public affairs software helps you map, track, change, and report on your policy landscape – all in one place.
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Senior Associate, Leadership Development ProgramAxon 2015 - 2017Scottsdale, Az, UsPivoted from teaching into technology by joining a leadership development program where I completed rotations in product management, international sales operations, business development (M&A), and served as the Chief of Staff to the President while Axon was one of the fastest growing public companies in the US ($198 to $344M in revenue). From tools to de-escalate conflict to connected cameras that capture the truth, the Axon network of apps, devices, and people strive to make the world a safer place to live.
Melissa Theiss Skills
Melissa Theiss Education Details
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Harvard UniversityPsychology | Undergraduate Teacher Education Program (Utep)
Frequently Asked Questions about Melissa Theiss
What company does Melissa Theiss work for?
Melissa Theiss works for Kit
What is Melissa Theiss's role at the current company?
Melissa Theiss's current role is Head of People Operations.
What is Melissa Theiss's email address?
Melissa Theiss's email address is mt****@****ser.com
What is Melissa Theiss's direct phone number?
Melissa Theiss's direct phone number is +140742*****
What schools did Melissa Theiss attend?
Melissa Theiss attended Harvard University.
What skills is Melissa Theiss known for?
Melissa Theiss has skills like Research, Nonprofits, Spanish, Public Speaking, Community Outreach, Project Management, Process Improvement, Business Development, Marketing, Finance, Microsoft Excel, Organizational Development.
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