Melissa Theiss Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

New Orleans, Louisiana, Us

Recruited after Resilia's Series B financing round to mature our People Operations function. Established foundational people programs, like our company operating model, job leveling and career growth frameworks, compensation and benefits philosophy, and manager training series. Resilia is a double-sided impact tracking platform powering the people changing the world. With Resilia, grantmakers equip their grantees with tools to connect, track, and grow their impact.

New Orleans, Louisiana, Us

New Orleans, Louisiana, Us

Los Angeles, Us

Telgorithm sets a new standard for quality, support, and transparency in the cloud communication space - particularly for A2P 10DLC messaging.

Started Fledge to help leaders at SaaS startups learn how to diagnose and solve their toughest and most pressing challenges. Know someone I should talk to? Send me a DM.Partial client list includes Workera (Series B AI for upskilling), Atlas School (Series B EdTech), Resilia (Series B impact intelligence platform), Innovint (Series A beverage software), Column (Series A public information software), Glowing.io (Seed AI-enabled messaging platform), NixSheets (Pre-Seed FinTech).

New York, Ny, Us

Reunited with previous colleagues at Column, a Series A SaaS company backed by Lux Capital, because people are everything. Got to do amazing things like expanding our global, remote-first workforce to 5 continents, earning Column's Certified B Corporation Status, and establishing an award winning total rewards program with 98% satisfaction.Column is on a mission to make public information systems more valuable, beginning with public notice.

Washington, District Of Columbia, Us

Embarked on a high-growth adventure as a founding member of the executive team at a bootstrapped and profitable B2B SaaS start-up recognized as “#1 DC Start-Up to Watch.” Propelled the team and company forward from 20 to 200+ team members while reporting to the CEO and overseeing people operations, sales operations, and customer success. As the VP Operations, hired replacement VP Customer Success and transitioned to establish a revenue operations team that implemented sales forecasting, commission plans, and other processes before bringing on our first outside investor, Serent Capital. Earned accolades for Top 5% performance as department head, including track record of retaining and promoting high-performing team members.

Washington, District Of Columbia, Us

Served as the Executive Sponsor for the Inclusion and Diversity Council that worked to build an environment where all team members could flourish and earned awards for being the "Best Tech Workplace for Diversity in DC" (2019 and 2020 TIMMY Awards).

Washington, District Of Columbia, Us

Invested in people and process to retain, expand, delight, and support customers while scaling business operations. Grew the Customer Success team from 3 to 30+ team members across support, success, expansion, and operations. Increased gross revenue retention (+8%) and earned reputation for best-in-class customer experience (4.9/5.0 on Capterra).

Washington, District Of Columbia, Us

Joined an early stage start-up as employee #22 to be part of building a civic tech company that we could be proud of. Started out as a one-person human resources and finance team doing everything from recruiting and payroll to budget and receivables. Became much more...Quorum’s public affairs software helps you map, track, change, and report on your policy landscape – all in one place.

Scottsdale, Az, Us

Pivoted from teaching into technology by joining a leadership development program where I completed rotations in product management, international sales operations, business development (M&A), and served as the Chief of Staff to the President while Axon was one of the fastest growing public companies in the US ($198 to $344M in revenue). From tools to de-escalate conflict to connected cameras that capture the truth, the Axon network of apps, devices, and people strive to make the world a safer place to live.