Melissa Vecchi Email & Phone Number

• InTouch Mobile App implementation for broker community. Laision to business teams, stakeholders, UX designers, and technical product team.Launched Brand 360 Microservices technology by working jointly with three.
• Implementation resulted in the creation of a new concierge service team, Processor Assist, with an increasing broker adoption rate.
• System processes reduced loan cycle time by 1.5 business days.

Troy, Michigan

• Led three POD (Process Oriented Design) teams over a 16-week period to document “to be” process flows and business requirements relating to:
• Billing statements, reward incentives, portfolio management analysis, auto auction sales, dealership credit line management, and dealer payment management system.Documented 14 operational processes completed across.
• Responsible for writing current business/system state assessment document packages that defined “as is” business process flows, department procedures, system impacts, and pain points.

• Led an 18 month CFPB (Consumer Financial Protection Bureau) mortgage regulation project team consisting of two product owners, five developers, and three test resources utilizing Agile/Scrum methodologies:
• Facilitated stand-up meetings, estimation and grooming sessions.
• Maintained requirement stories, sprint backlogs, and demos.Managed Warehouse Line of Credit OCC/MRA (Office of the Comptroller of the Currency/Matters Requiring Attention) and enhancement project team consisting of.

Recruited to develop, document, and present new requirements process methodology to business analyst team that focused on elicitation through change management.Developed Quality Center procedures for requirement documentation and traceability through testing. Managed defect process; liaison between business owners, testing, and development teams.

Formerly GMAC

• Requirements Manager:Recruited into team of five analysts to define and implement the Ally Requirement Center of Excellence processes, in accordance of new FFIEC regulated Bank Holding business model over a 6 month.
• Developed time-to-hire cost and workforce effectiveness metrics to quantify analyst skills from interview through operations to improve the quality of requirements, time to market and identify training.