Serve as liaison and Subject Matter Expert (SME) for Randstad at Work (SwipeJobs) with any system platformManages all enhancements and bug fixes for the Randstad at Work (SwipeJobs) platformSupports system implementationsDocument known system limitations and issuesServe as lead SME on technical and process sync team calls with SwipeJobs and Randstad partners to ensure reported bugs/enhancements are prioritized and are tracked accordinglyParticipate in discovery sessions for system solutions and enhancementsPrepares and executes test case scenarios as part of User Acceptance Testing (UAT)Documents all test results during UATPrepares validation documentation for all test items that migrate to ProductionConducts regression testing

Analyzes, prepares and inputs payroll dataEnsures compliance with all applicable state and federal wage and hour lawsPrepares weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.) for managementPerforms various journal entries, account reconciliations, and provides general ledger support.Processes invoices in company accounting software (Abila MIP)Supervises payroll assistantMaintains current knowledge of applicable state and federal wage and hour lawsStays current on payroll systems to achieve alignment with HR benefits and to ensure effective accounting supportFacilitates management and employee understanding of payroll proceduresTrains new employees on the proper method of entering time into the timekeeping system, including instructing supervisors on the appropriate manner to review and approve supervised employee time and leaveProvides user support and maintenance to the timekeeping systemResponsible for all software updates and rollouts to the timekeeping systemAnalyzes and plans for any system enhancement needs, implementation and raining for both the timekeeping software and the Travel system.If necessary, processes Quarterly and Annual State and Federal Payroll Tax ReturnsActs as the sole Administrator of the company Travel system, Concur; provides training and support when necessaryMaintains the Concur company Travel system on a day-to-day basis and assists with processing expense reports when neededProvides day-to-day maintenance to the Travel systemWorks closely with HR Manager with processing and inputting all new hires, terminations and other changes in employment

Prepare and process grant paymentsMonitor grant activitiesGreet customers in a courteous, friendly and professional manner using proper policies and proceduresListen attentively to customer needs/concerns; demonstrate empathyClarify customer understanding of the solution and provide additional customer assistance/education beyond a Problem Resolution Associate (Tier I) scope, as neededPrepare and complete accurate work and update customer ticket via systemConduct correspondence with customers and team membersCommunicate effectively with individuals/team to ensure high quality and timely expedition of customer requestsEffectively transfer misdirected customer requests to the appropriate partyContribute ideas on ways to resolve problems to better serve the customer and/or improve productivityParticipate in activities designed to improve customer satisfaction and business performanceFrequently use decision-support tools to answer complex questions or to verify subject matter detailsSolve problems that are unstructured and that may require reliance on conceptual thinkingProvide solutions to issues that are often non-standard/non-routine and require some clarificationMaintain a broad knowledge of services

Prepare and process grant paymentsMonitor grant activitiesCoordinate and communicate with stakeholdersEnsure contract and records are properly maintained and prepare correspondenceKnowledgeable of grants managementWork with State, Federal and local officialsCustomer service orientedAssist in the advancement and monitoring of Recovery projects, Stafford Act Appeals, financial monitoring and reporting, and recovery logistics]Prepare and upload project documentation and prepare status tracking reports of projectsPerformed administrative assignments in an accurate and efficient manner.

* Act as a liaison between the state agencies (and other customers), the Division of Human Resource Management, Bureau of State Payrolls and the vendor to resolve day to day questions and issues, as well as train them on standard system processes * Lead project teams and maintain project plans for required system changes, activities, updates and agency communications * Identify Payroll Deficiencies * Reviewing Federal and State Law and Collective Bargaining Changes for Payroll* Developing System Requirements for Payroll, Leave & Attendance* Guiding System Development Efforts for Payroll, Leave & Attendance* Conducting and Hosting Test Sessions for Payroll, Leave & Attendance Changes* Developing Training Materials and Conducting Training Sessions* Reviewing and selecting vendors for HRIS solutions* Lead and assist in work shops to review current system processes and functionality to perform gap analysis to bridge the gap (payroll, leave and attendance processes and technology upgrades)* Develops and maintains the mass load schedule and related work plans for agency reorganizations, mass loads and annual FSECC process (system perspective)

Provide all means pertaining to payroll processing for all employees on and off campus for the college.Primary contact for all payroll processing needs, as it pertains to current employees.

Created, analyzed and maintained an Access Database of over 30,000 Florida businesses for the Economic & Workforce Development staff.