Melissa Weiker Email & Phone Number

Greater Boston

Responsibilities:• Prepare and negotiate contracts for the purchase and sale of real estate; ensuring all contracts are accurate and legally binding. • Manage the purchase and sale of real estate transaction ensuring transaction adheres to contract terms, including schedule and budget.• Work collaboratively with the closing team including escrow companies, lenders, home inspectors, and attorneys; setting priorities, ensuring that all terms and conditions of the sale are met.• Give counsel to clients; analyze information and evaluate results to present the best solution, solve problems while representing client’s best interest.• Negotiate on client’s behalf; successfully offer solutions to problems such as home inspection issues and price negotiations.• Use Multiple Listing Services (MLS) database to match properties compatible with buyer’s needs and financial resources.• Use Customer Relationship Manager (CRM) to manage all interactions with clients and potential clients; improving business relations, streamlining processes, improving efficiency and profitability.• Communicate regularly and effectively with all stakeholders on project status.• Attend yearly seminars and training sessions for sales agents to improve sales techniques. • Implement and manage changes and resolve issues to ensure terms of sale are achieved.• Develop network of attorneys, mortgage lenders, inspectors, and contractors to whom clients may be referred.• Market business through social media campaigns on multiple social media platforms.

Quiet Corner, Ct And Central Ma

• Prepare and negotiate contracts for the purchase and sale of real estate; ensuring all contracts are accurate and legally binding. • Manage the purchase and sale of real estate transaction ensuring transaction adheres to contract terms, including schedule and budget.• Work collaboratively with the closing team including escrow companies, lenders, home inspectors, and attorneys; setting priorities, ensuring that all terms and conditions of the sale are met.• Give counsel to clients; analyze information and evaluate results to present the best solution, solve problems while representing client’s best interest.• Negotiate on client’s behalf; successfully offer solutions to problems such as home inspection issues and price negotiations.• Use Multiple Listing Services (MLS) database to match properties compatible with buyer’s needs and financial resources.• Use Customer Relationship Manager (CRM) to manage all interactions with clients and potential clients; improving business relations, streamlining processes, improving efficiency and profitability.• Communicate regularly and effectively with all stakeholders on project status.• Attend yearly seminars and training sessions for sales agents to improve sales techniques. • Implement and manage changes and resolve issues to ensure terms of sale are achieved.• Develop network of attorneys, mortgage lenders, inspectors, and contractors to whom clients may be referred.• Market business through social media campaigns on multiple social media platforms.

Auburn, Ma 01501

Worcester Envelope Company ~ Auburn, MA ~ 2004 – Present Customer Service Manager: 2016 – Present Assistant Customer Service Manager: 2014 – 2016 Account Manager: 2004 – 2014Establish reporting processes and monitor relevant data to accurately maintain inventory counts for individual clients and the company. Coordinate with various internal departments and external vendors to maintain project schedules, adhere to quality standards, meet budget restrictions, and resolve client concerns. Develop and implement improved operational processes to increase departmental efficiency. Evaluate production timelines and expenditures and implement improvements to ensure customer needs are met, manufacturing guidelines are adhered to, and costs are minimized. Compare quotes against actual costs and approve or reject pricing differences where applicable.+ Develop pricing and prepare estimates on custom orders using analyses of current market trends and values.+ Request quotes from vendors and suppliers, placing materials orders to initiate in-house projects and collaborating with vendors on projects requiring external development.+ Prepare detailed project schedules and regularly communicate with clients to keep them abreast of project statuses. + Regularly place prospecting calls to existing and new customers, providing them with information on new products and available options for improving their ongoing experiences.+ Train and supervise employees on the use of company information systems and software programs, including the Microsoft Office Suite.+ Reorganize the department to increase sales.+ Coach/mentor team members, increasing productivity and customer service satisfaction.