Melissa Mitchell Email & Phone Number

Toronto, ON, CA

Professor of the course HR Planning (HRP). This course focuses on anticipating HR supplies and demands relative to changing conditions inside and outside an organization.. HRP is taught in the Pilon School of Business.

• Manages the administrative functions of the Associate Dean, in the Faculty of Humanities and Social Sciences (FHASS), including workload planning, enrolment planning, course and faculty scheduling, human resource.
• Coordinates and administers human resource activities for the portfolio/cluster which may include workload assignments for full-time and contract faculty and staff, including teaching and non-teaching assignments.

Oakville, Ontario

• Managed the planning, preparation, reconciliation and monitoring of budget submissions and produces clear and concise documentation and reports for the Risk Management department.
• Under the guidance of the Chief Risk Officer, assisted with managing work flow for short and long-term department projects.
• Coordinated calendars, meetings, appointments and travel arrangements on behalf of the Chief Risk Officer and Director of Security.

Brampton, Ontario

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Forged and nurtured relationships with customers to cultivate loyalty, achieving a quarterly 82% average in the Customer Experience Metric.

Jamaica

• Evaluated 20 to 30 new and existing insurance applications to determine potential future insurance risk, insurance premiums and coverage, imposing necessary clauses, terms and conditions
• Guided broker partners through the underwriting process; confirmed quotations and ensured that insurance policy documents were accurate and complete
• Prospected existing clients for additional sales opportunities through referred inbound calls
• Responded to broker inquiries, investigated and resolved discrepancies in policy at first point of contact referring more intricate situations to management

Jamaica

Responsible for administering benefits and other office perks, employee recruitment and engagement, conducting new hire orientation and on boarding, organizing training and development sessions and managing communication with parent company regarding employee and company issues.Championed and administered the Performance Management and Rewards and.

Certificate, Project Management

Master'S Degree, Human Resources Development

Received top distinction award in the area of HR Research UWI Human Resource Development Cohort XVI

Bachelor Of Business Administration (Bba), Risk Management & Insurance

Activities and Societies: Gamma Iota Sigma National Association of Black Accountants (NABA) Graduated with a BBA in Risk Management &.