Melissa Zelko Email & Phone Number

Phoenix, Az, Us

Chandler, Arizona, United States

o Developed and implemented employee experience programs and a DEI&B strategy for the organizationo Managed the employee experience lifecycle from onboarding to offboarding, and utilized our HRIS and ticketing system to enhance team member satisfactiono Developed employee internal communication strategy, including the creation of newsletters and survey cadence to gain metrics on overall employee satisfaction and engagemento Created employee resource groups and virtual events, as well as a leadership event toolkit to enhance company culture in a remote-first workplace o Managed a national co-working space relationship for team members in select markets

Austin, Texas Metropolitan Area

o Managed office operations for three locations, two remote o Executed and supported safe and successful return to office strategy, partnering with the internal project core teamo Created and implemented employee experiences, including virtual and in-person team building eventso Managed the quality of service levels, direction and coordinating: maintenance, shipping, snacks, janitorial, event services, mail, etc. o Tracked utilization metrics & operational spend, and made recommendations to improve efficiency while maintaining quality experiences. Scheduled expenditures, analyzed variances, and initiated corrective actions as needed.o Maintained an orderly, safe, and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.o Developed and coordinated engagement programs for employees, including incentives, employee surveys, employee recognition programs, wellness programs

o Manage the delivery of facilities services including supervising, scheduling and coordinating building service, mail services, and equipment inventory and maintenanceo Hire, train, and supervise team members in varying management levels to maximize work productivity while maintaining an efficient and enjoyable work environment o Create and implement cultural events, including in-person and virtual opportunities that tie in to larger company initiativeso Effectively cross collaborate with key stakeholders and business partners both internal and external o Manage all safety, security and badge related programs, including on-site security teamo Maintained an office of essential workers during COVID-19 pandemic in accordance with CDC guidelines

o Managed building operations for 33 offices, including adherence to Grubhub policy as well as the establishment of operational systems in the office in support of Grubhub missiono Coordinated workplace projects with key stakeholders, including internal business teams, vendors, and contractorso Managed vendor relationships, including selection of contractors in remote officeso Ensured facilities maintenance and repairs were handled appropriately; coordinated with property managers, landlords and vendors, referencing leases as needed, and maintained workplace budgeto Arranged for all technology and systems scopes of work were coordinated, that proper contracts were in place and that all systems were executed properly for timeline completiono Ensured that projects are constructed in accordance with the approved plans and specificationso Communicated with team members, vendors and subcontractors as needed in relation to project risk, timelines, cost, budgets, and change orders

Salt River Fields Baseball Stadium

O Maintained office services by organizing office operations and procedures and monitoring clerical functionso Facilitated payroll for over 200 employees, including incorporating a variety of deductions into a bi-weekly payrollo Maintained employee confidentiality and protected personal informationo Facilitated the hiring of and processed personnel information for over 200 employees for multiple departments for 2016/2017 Spring Training Seasonso Assisted with other high-volume Spectra accounts as a traveling manager, including Blue Water Casino opening and the Los Angeles and Ventura County Fairso Delivered Spring Training orientation to ensure all employees were aware of company policies and procedureso Completed payment and control expenses by receiving, processing, verifying, and reconciling invoices o Issued pay and pay-related information to employees while serving as a liaison between departmental managers and team memberso Managed relationships with vendors and service providers, ensuring all invoices are complete and paid on timeo Compiled multiple earnings and financial status reports for General Manager and corporate officeo Managed petty cash fund and cash vault levels to ensure accurate financial reporting

Gilbert, Az

o Facilitated the daily operations of the Game and Attractions department of a 50,000 square foot indoor family attractiono Assisted with the on-boarding process of new employees, including hiring, background checks and testing, orientation, and trainingo Improved the operational systems, policies and procedures in support of FlipSide missiono Championed a culture of health and safety awareness with the creation of operating guidelines and teammember trainingo Supervised a strong team of departmental managers and front line team members, ensuring quality servicefrom all company tiers through the establishment of specific expectations and managing team membersindividuallyo Coordinated, managed, and monitored the workings of various departments in the organizationo Responded to customer service inquiries and cascade guest feedback to various departments to guaranteecustomers are receiving the highest quality guest experience

West Nyack, New York

o Operated as General Manager of Billy Beez, 26,000 square foot indoor amusement park from June 2014-October 2014o Supported home office in operating nine fashion retail stores to teach Store Managers how to improve customer service, spend per head, units per transaction, and guest conversion rateso Assisted with the improvement of end of year corporate earnings by 5% from 2014-2015o Liaised closely with Retail Director and store managers to coordinate and determine the most cost-effectivemarketing strategyo Increased revenue while minimizing cost through strong leadership of store management and hands on supervisiono Improved Billy Beez customer service culture by creating and implementing a strong social media platform which resulted in at least a two star improvement on Yelp and TripAdvisor

Legoland Discovery Center Westchester

o Facilitated the grand opening of the center in March, 2013o Managed the daily operations of the center, including Retail, Food & Beverage, and Entertainment departments through hands-on supervisiono Maintained on-site Health and Safety standards, resulting in the highest Health and Safety audit score for any corporate new openingo Managed the Admissions department, achieving departmental Spend Per Head goals while providing the utmost professional and courteous level of customer serviceo Chiefly responsible for managing birthday and large group experiences from liaising during the booking process to organizing their experience throughout the attractiono Wrote and conducted a customer service training seminar to enhance the overall guest experience

Legoland Discovery Center Chicago

o Assumed role as Acting Human Resources Coordinator and completed all primary functions from hiring and processing a new employee, including, interviewing, on-boarding, orientation, and trainingo Redesigned Birthday Party program to maximize profitability and enhance overall guest experienceo Created and implemented Educational workshops to add to group offeringso Maintained a labor budget that correlated to the number of guests in the center versus projected visitor volume o Designed a queue management plan to safely maintain guest volume during peak periodso Organized and attended job recruitment events during times with low employment

o Engaged visitors through active participation in center attractions during varying guest volume periods o Evaluated staff members’ job performances through structured reviews and informal coachingo Enhanced outdated attractions by implementing materials found lacking through guest feedbacko Created a training program for new hires to establish site goals and job expectations