Melissa Zelko Email & Phone Number

Phoenix, AZ, US

Chandler, Arizona, United States

o Developed and implemented employee experience programs and a DEI&B strategy for the organizationo Managed the employee experience lifecycle from onboarding to offboarding, and utilized our HRIS and ticketing system to enhance team member satisfactiono Developed employee internal communication strategy, including the creation of newsletters and survey.

Austin, Texas Metropolitan Area

o Managed office operations for three locations, two remote o Executed and supported safe and successful return to office strategy, partnering with the internal project core teamo Created and implemented employee experiences, including virtual and in-person team building eventso Managed the quality of service levels, direction and coordinating.

o Manage the delivery of facilities services including supervising, scheduling and coordinating building service, mail services, and equipment inventory and maintenanceo Hire, train, and supervise team members in varying management levels to maximize work productivity while maintaining an efficient and enjoyable work environment o Create and implement.

o Managed building operations for 33 offices, including adherence to Grubhub policy as well as the establishment of operational systems in the office in support of Grubhub missiono Coordinated workplace projects with key stakeholders, including internal business teams, vendors, and contractorso Managed vendor relationships, including selection of.

Salt River Fields Baseball Stadium

O Maintained office services by organizing office operations and procedures and monitoring clerical functionso Facilitated payroll for over 200 employees, including incorporating a variety of deductions into a bi-weekly payrollo Maintained employee confidentiality and protected personal informationo Facilitated the hiring of and processed personnel.

Gilbert, AZ

o Facilitated the daily operations of the Game and Attractions department of a 50,000 square foot indoor family attractiono Assisted with the on-boarding process of new employees, including hiring, background checks and testing, orientation, and trainingo Improved the operational systems, policies and procedures in support of FlipSide missiono Championed a.

West Nyack, New York

o Operated as General Manager of Billy Beez, 26,000 square foot indoor amusement park from June 2014-October 2014o Supported home office in operating nine fashion retail stores to teach Store Managers how to improve customer service, spend per head, units per transaction, and guest conversion rateso Assisted with the improvement of end of year corporate.

Legoland Discovery Center Westchester

o Facilitated the grand opening of the center in March, 2013o Managed the daily operations of the center, including Retail, Food & Beverage, and Entertainment departments through hands-on supervisiono Maintained on-site Health and Safety standards, resulting in the highest Health and Safety audit score for any corporate new openingo Managed the Admissions.

Legoland Discovery Center Chicago

o Assumed role as Acting Human Resources Coordinator and completed all primary functions from hiring and processing a new employee, including, interviewing, on-boarding, orientation, and trainingo Redesigned Birthday Party program to maximize profitability and enhance overall guest experienceo Created and implemented Educational workshops to add to group.

o Engaged visitors through active participation in center attractions during varying guest volume periods o Evaluated staff members’ job performances through structured reviews and informal coachingo Enhanced outdated attractions by implementing materials found lacking through guest feedbacko Created a training program for new hires to establish site goals.