Mel Lee Email & Phone Number

Belmont, Ca, Us

Lead a team of IT professionals charged with delivering a high-quality portfolio of IT infrastructure services focused on creating and leading the company’s strategic and tactical technology plan (technical architecture, strategic information systems, products and services, vendor/customer integration) that will support the company’s overall business strategy, vision and mission.Responsible for partnering with all IT, Security and business leadership to architect, plan, design, develop, transform, automate, maintain, and operate RingCentral’s infrastructure. Additionally responsible for ensuring IT creates, implements, and maintains an environment of compliance and continuous improvement.Develop the strategic direction, vision, and roadmap for infrastructure technologies which includes network services, systems management, identity and access management, endpoint management, service resilience (observability) and DevOps (integration, orchestration, and API management/infrastructure).

Broomfield, Co, Us

Global Head of IT Infrastructure Operations - Lead and manage IT infrastructure, Services, and global strategy. Responsible for planning, design, development and operational management of all aspects including Helpdesk, network, business continuity, disaster recovery, Azure, O365, and Information Security with 99% of Infrastructure in the cloud.Continually look for process optimization and automation opportunities and work with the business stakeholders in the prioritization, development and implementation. Drive execution of large global programs or portfolio of projects through effective prioritization, planning (objectives, success criteria, scope, timelines, and cost) and oversight. Successful activities including M&A, domain integration, SSO, implement ITSM Change Management, Operating Systems upgrade.

San Francisco, Ca, Us

Responsible for the research, design, develop, and transition into operations of technologies in the workplace. This includes developing strategies and solutions for endpoint devices such as PCs, Mac, laptops, mobile devices, VDIs, MFP, print devices, unified communications, conference room equipment, telepresence, etc.Directs personnel responsible for the build, test and deployment of complex IT solutions. Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices. Utilize data and metrics to drive continuous improvement.

San Jose, Ca, Us

Responsible for process engineering and operational efficiencies in a global capacity across technology, strategy, processes and people. Specialize in end user services engineering and operations. Resource and capacity planning to provide 24x7 T1, T2 support and project deliveries. Developed customized ITIL lite cross functional template for informed start/no start/ or delay new initiatives.

San Jose, Ca, Us

Efficient and speedy customer service in Endpoints Engineering and Endpoints Operations teams for the 5,000+ users in the area of PCs, Linux, Mac, Mobile MDM, MFP print devices, AV/VC, VDI, and VMs. Evaluated, designed, planned, and executed new processes, procedures, and deployment of new technologies to enhanced manageability and lower operating expenses.Implemented SCCM 2007, upgrade to SCCM 2012, MBAM 1.0 BitLocker encryption upgrade to MBAM 2.0. Responsibility includes building migration tool for zero touch upgrade from WinXP to Win7 preserving user data and profile. Single image supporting 43 different PC models and configuration. We use SCCM and group policy to manage the endpoints.

Activities in Helpdesk, Desktop Support, remote user support, vendor management, IT asset management, and equipment disposal for a 1,500 employee organization in 2 call centers and 30 branches. Established service priorities, service response, escalation procedures and performance metrics based on organizational needs.Established communication standards in notifying users on system availability and alerts. Designed deployment plan for rolling out Oracle and Siebel CRM

Day-to-day activities, information and technical business directions, projects, systems, infrastructure, and related activities. Establish equipment and hardware standards, maintain inventory levels, and provide staff training. Manage helpdesk group in multiple sites. Ensure professional, speedy delivery of product and services to all customers according to service level agreement.

Brio Technology, Brio Software are same company acquired by Hyperion.

Brio Technology, Brio Software are same company acquired by Hyperion.

Minneapolis, Mn, Us

Managed team providing service for fast paced startup company’s rapid growth. M&A two separate companies IT infrastructures and build out new 75,000 sq/ft building with 10,000 sq/ft data center.

Managed team providing service for fast paced startup company’s rapid growth. M&A two separate companies IT infrastructures and build out new 75,000 sq/ft building with 10,000 sq/ft data center.

Los Altos Hills, Ca, Us

Taught "Introduction to Databases" at an accredited community college. Topics covered include data normalization, cardinality, database design, and creating applications.Co-taught Cisco CCNA semester 1 lab including router configuration