Mel Lee Email & Phone Number

Belmont, CA, US

Lead a team of IT professionals charged with delivering a high-quality portfolio of IT infrastructure services focused on creating and leading the company’s strategic and tactical technology plan (technical architecture, strategic information systems, products and services, vendor/customer integration) that will support the company’s overall business.

Broomfield, CO, US

Global Head of IT Infrastructure Operations - Lead and manage IT infrastructure, Services, and global strategy. Responsible for planning, design, development and operational management of all aspects including Helpdesk, network, business continuity, disaster recovery, Azure, O365, and Information Security with 99% of Infrastructure in the cloud.Continually.

San Francisco, CA, US

Responsible for the research, design, develop, and transition into operations of technologies in the workplace. This includes developing strategies and solutions for endpoint devices such as PCs, Mac, laptops, mobile devices, VDIs, MFP, print devices, unified communications, conference room equipment, telepresence, etc.Directs personnel responsible for the.

San Jose, CA, US

Responsible for process engineering and operational efficiencies in a global capacity across technology, strategy, processes and people. Specialize in end user services engineering and operations. Resource and capacity planning to provide 24x7 T1, T2 support and project deliveries. Developed customized ITIL lite cross functional template for informed.

San Jose, CA, US

Efficient and speedy customer service in Endpoints Engineering and Endpoints Operations teams for the 5,000+ users in the area of PCs, Linux, Mac, Mobile MDM, MFP print devices, AV/VC, VDI, and VMs. Evaluated, designed, planned, and executed new processes, procedures, and deployment of new technologies to enhanced manageability and lower operating.

Activities in Helpdesk, Desktop Support, remote user support, vendor management, IT asset management, and equipment disposal for a 1,500 employee organization in 2 call centers and 30 branches. Established service priorities, service response, escalation procedures and performance metrics based on organizational needs.Established communication standards in.

Day-to-day activities, information and technical business directions, projects, systems, infrastructure, and related activities. Establish equipment and hardware standards, maintain inventory levels, and provide staff training. Manage helpdesk group in multiple sites. Ensure professional, speedy delivery of product and services to all customers according.

Brio Technology, Brio Software are same company acquired by Hyperion.

Brio Technology, Brio Software are same company acquired by Hyperion.

Minneapolis, MN, US

Managed team providing service for fast paced startup company’s rapid growth. M&A two separate companies IT infrastructures and build out new 75,000 sq/ft building with 10,000 sq/ft data center.

Managed team providing service for fast paced startup company’s rapid growth. M&A two separate companies IT infrastructures and build out new 75,000 sq/ft building with 10,000 sq/ft data center.

Los Altos Hills, CA, US

Taught "Introduction to Databases" at an accredited community college. Topics covered include data normalization, cardinality, database design, and creating applications.Co-taught Cisco CCNA semester 1 lab including router configuration