Analista De Atendimento Ao Cliente
Current
Sep 2024 - Present
AeroLeads people directory · profile
Larissa Mello Email & Phone Number
Team, Process and Project Management | Customer Success | Planning | Strategies | Budget Management
at
PROSPECTA ODONTO
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Team, Process and Project Management | Customer Success | Planning | Strategies | Budget Management
Location
Londrina, Paraná, Brazil
Who is Larissa Mello? Overview
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Quick answer
Larissa Mello is listed as Team, Process and Project Management | Customer Success | Planning | Strategies | Budget Management at PROSPECTA ODONTO, based in Londrina, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Larissa Mello.
Larissa Mello previously worked as Analista de atendimento ao cliente at Prospecta Odonto and Gerente de Marketing at Atend Já Franchising. Larissa Mello holds Marketing E Propaganda, Marketing from Universidade Norte Do Paraná.
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PROSPECTA ODONTO
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Profile bio
About Larissa Mello
With almost 20 years of experience in the market, I have extensive experience in customer service, team leadership, a great sense of organization, responsibility and commitment to my duties. I consider myself a proactive and engaged person. I feel good when I see situations resolved and I celebrate with my clients their achievements. My intention is to achieve greater heights in the business world, helping people to achieve their goals, automatically fulfilling myself as well. Over almost 20 years, I have developed skills that I consider fundamental to my professional growth and success.Who am I? With an established career, I stand out for my work in key areas, such as customer service, team leadership and operational management. I believe that my keen sense of organization, responsibility and commitment are the pillars that support my journey so far. I consider myself a proactive and engaged person, always willing to face challenges head on. Resolving complex situations is something that fulfills me, and sharing achievements with my team and clients is a source of constant motivation. Over the years, I have learned to value each victory, as celebrating achievements, whether professional or personal, strengthens bonds and creates a positive environment. I believe celebration is an essential part of the path to success. My journey so far is just the beginning of a constant search for higher flights in the business world. I intend to reach new horizons, contributing to the professional and personal development of other people. I believe that by helping others to fulfill themselves, I automatically fulfill myself too.Main Skills that Define My Path: Leadership: Solid experience in leading teams, inspiring employees to reach their maximum potential. Operational Management: Ability to manage operational processes efficiently and effectively. Training Delivery: Commitment to continuous development, sharing knowledge to strengthen teams. Organizational Capacity: A keen sense of organization to deal with complex challenges and multiple responsibilities. Content Production: Ability to create impactful content that adds value to the brand and the team. In short, my journey is a celebration of commitment, overcoming and constant growth. I look forward to the challenges the future holds and the opportunities to positively contribute to the success of others, reaching greater heights together.
Listed skills include Financial Control, Social Media, Accounts Payable, Word, and 12 others.
Current workplace
Larissa Mello's current company
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10 roles
Larissa Mello work experience
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Gerente De Marketing
Planejamento de redes sociais para a franqueadora;Marketing de conteúdo com SEO para franqueadora e franqueados;Medição de ROI de campanhas;Emissão de relatório de KPI's de marketing;Monitoramento de desempenho de redes sociais da franqueadora e dos franqueados;Recomendação de otimização do site da franqueadora;Realização de reuniões com os clientes (franqueados);Documentação de processos e relatórios utilizando a plataforma de comunicação interna da franqueadora;Realização de reuniões de apresentação para os clientes (franqueados);Confecção de briefing para equipe de designers e acompanhamento das demandas;
Jun 2024 - Sep 2024
Gerente Operacional
Acompanhamento do processo de implantação na fase de inauguração;Configuração de novas contas e acompanhamento da utilização do sistema prontuário (FEEGOW);Análise de realização dos treinamentos de capacitação;Atendimento e suporte aos franqueados e suas equipes;Relacionamento com fornecedores homologados;Negociação e homologação de novos fornecedores;Relacionamento com terceirizados;Auxilio nas demandas com outros setores;Produção de materiais de treinamento;Atualização de manuais e materiais internos;Gestão de conflitos;Resolução de problemas;Realização de visitas inloco;Participação com palestra em convenção anual dos franqueados;Participação de reuniões estratégicas junto à outros departamentos;
Sep 2022 - Jul 2024
Gerente Geral
Onboarding para novos franqueados;Liberação e acompanhamento de acessos nas plataformas utilizadas para treinamento (SULTS);Acompanhamento do processo de implantação;Análise de realização dos treinamentos de capacitação;Atendimento e suporte aos franqueados e suas equipes;Relacionamento com fornecedores homologados;Negociação e homologação de novos fornecedores;Relacionamento com terceirizados;Auxilio nas demandas com outros setores;Produção de materiais de treinamento;Atualização de manuais e materiais internos;
Sep 2022 - Sep 2024
Marketing Analyst | Attendance
• Customer service and relationship; • Traffic of demands with the team of designers; • Preparation of a briefing to pass on demands to those responsible; • Conducting campaign presentations for client approval; • Interface between client and digital marketing team to present proposals and follow up actions;
May 2022 - Jul 2022
Marketing Analyst | Attendance
• Customer service, gathering information, negotiating deadlines and reporting demands from customers;• Planning strategies according to the needs of each client/demand;• Preparation of a briefing to pass on to the areas involved in each demand;• Monitoring of demands through task management platforms;• Conducting follow-up meetings on demands;• Monitoring the distribution of the budget of all areas of the department;• Organization of contracts for Online and Offline actions;
Oct 2020 - Mar 2022
Buyer
• Exclusive purchases for the marketing and events sectors; • Budgeting, negotiation and contracting of: suppliers, vehicles and service providers (Online and Offline);
Aug 2019 - Nov 2020
Relationship Analyst
• Customer service and relationship;• Preparation of reports, records, document control and other administrative routines;• Prospecting and managing a customer portfolio;• Participation in the selection process of professionals for different areas of the company;• Providing training and support to the service team;• Delivery of online and face-to-face training to train new franchisees;• Organization and participation of the SEBRAE/SP Entrepreneur Fair - 2016 and 2018;• Organization and participation of Expominas in Belo Horizonte/MG - 2016;
Oct 2015 - Aug 2019
Social Media Analyst And Project Coordinator
• Customer service and relationship;• Content production, creation and implementation of promotions;• Monitoring of campaign metrics and results;• Realization of budgets and ad bookings;• Preparation of briefing to pass on to the team of designers;• Monitoring of demands with the team of designers;• Approval of parts with customers;• Sending offline materials approved for placement;
Mar 2015 - Aug 2015
Social Media And Customer Service Analyst
• Customer service and relationship; • Content production, creation and implementation of promotions; • Monitoring of campaign metrics and results; • Realization of budgets and ad bookings; • Monitoring of demands with the team of designers; • Approval of parts with customers; • Sending offline materials approved for placement;
Apr 2014 - Jan 2015
5 education records
Larissa Mello education
Marketing E Propaganda, Marketing
Pós-Graduação Em Comunicação Com O Mercado, Comunicação
Mba Executivo Em Marketing E Redes Sociais, Marketing
Executive Mba, Franchising And Franchise Operations
Executive Mba, Gestão Competitiva E Business Intelligence (Bi)
FAQ
Frequently asked questions about Larissa Mello
Quick answers generated from the profile data available on this page.
What company does Larissa Mello work for?
Larissa Mello works for PROSPECTA ODONTO.
What is Larissa Mello's role at PROSPECTA ODONTO?
Larissa Mello is listed as Team, Process and Project Management | Customer Success | Planning | Strategies | Budget Management at PROSPECTA ODONTO.
Where is Larissa Mello based?
Larissa Mello is based in Londrina, Paraná, Brazil while working with PROSPECTA ODONTO.
What companies has Larissa Mello worked for?
Larissa Mello has worked for Prospecta Odonto, Atend Já Franchising, Atend Já Clínica Médica Popular E Franquias, Vitta Metrics Franchising, and Solintel.
How can I contact Larissa Mello?
You can use AeroLeads to view verified contact signals for Larissa Mello at PROSPECTA ODONTO, including work email, phone, and LinkedIn data when available.
What schools did Larissa Mello attend?
Larissa Mello holds Marketing E Propaganda, Marketing from Universidade Norte Do Paraná.
What skills is Larissa Mello known for?
Larissa Mello is listed with skills including Financial Control, Social Media, Accounts Payable, Word, Team Leadership, Marketing Strategy, Marketing, and Microsoft Word.
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