Provide exceptional customer service and account management to an assigned customer base including appliance, automotive and construction accounts Manage inventory per customer orders and forecasting by utilizing available resources to provide the best service and quickest turnaround time possible Meet customer demands and react to urgent needs by expediting customer requests with various departments including production scheduling, paint, quoting, quality, accounting, shipping/receiving and outside salesUse of multiple platforms to enter, load and track orders/inventory as well as provide shipping releases of finished goodsCommunicate with internal and external customers daily with timely responses to requests for finished goods and arrange shipping through an outside logistics company when necessaryContinual learning within the company to better understand all coil coating processes to ensure knowledgeable responses and excellent service is always providedSix Sigma Greenbelt certified

Serviced over 20 accounts dailyReceived, reviewed, and entered new purchase orders from customer accountsReviewed orders received via EDIFollow up of purchase orders through completionChecked inventory status on each item purchasedConfirmed purchase orders back to customer including any problems meeting delivery datesManaged inventory for consignment accountsEntered forecasts directly received from customers as well as forecasting created through weekly/monthly/annual usagesExported information from Oracle to create forecasting, review dead stock and slow moving items, and for purchasing informationCreated and placed purchase orders to domestic and international vendors based on customer's firm orders and forecasting; Daily communication with domestic and international vendors to ensure proper delivery of all parts ordered as well as pricing discrepancies, expedites, cancellations, and increases or decreases to ordersWorked with Quality Department to resolve issues with rejected partsWorked with warehouse to ensure proper delivery to customers as well as urgent issues consisting of overnight and same day deliveriesWorked with accounting on any pricing issuesPerformed maintenance work for the set up of parts after receiving quotations, prints, etcIssued Return Merchandise Authorizations and Vendor Claims when necessaryWent through a computer conversion from Prelude to OracleCreated and updated Customer profiles twice a year

Reviewed and entered new loan files to be underwrittenPulled credit reports and reviewed all documentation to ensure no paperwork was missingContacted Sales person and / or loan broker to retrieve any necessary information.Prepared and mailed all RESPA DocumentationPrepared and mailed approval/turn down letters to appropriate customersPrepared closing documents and forwarded to the Quality Control Dept for final reviewMailed and /or faxed documents to Title Company for loans to close