Melody Jacobs Email & Phone Number

Flagstaff, Arizona Area

Flagstaff, Arizona

Flagstaff, Arizona Area

Run salon, hire, train, recruit, schedule, order, inventory, team building

Bellemonte

Greet customers immediately in a professional and friendly manner.Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.Point out any sales, specials, or new merchandise to customers.Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)Ensure merchandise displays are stocked, clean, and appealing to customers.Maintain updated customer mailing lists.Become familiar and efficient with all phases of the computer system required for P&A management.Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.Assist service technicians in determining parts and accessories requirements for individual jobs.Recommend related parts which may be required for a job.Take service technicians' orders for parts and fill them as quickly as possible.Supply cost of parts information on repair orders.Update inventory control system and parts catalogue.Receive and log merchandise into inventory.Notify service personnel when special parts or back-ordered parts are received.Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.Supply parts information on repair orders to Service ManagerOther duties as assignedStock tires Responsible for shipping and receiving read schematicswarranty wrok

Summary: Desk all service appointment requests.Verify requested time and/or technician availability.Verify customer vehicle/equipment information.Verify customer contact information.Main Responsibilities: Enter appointment info on repair order and paper or computer based schedule. a) Technician.b) Appointment date.c) Customer waiting if applicable.Follow up on scheduled work.Perform follow up with technicians at 11:00am, 2:00pm and 4:00pm to determine job status.Communicate with service writers and/or managers the need for additional repairs, parts needed not in stock, repairs completed, and additional time needed for repairs in a timely manner to ensure prompt customer notification.Close out labor on completed work.Update acronyms and status notes in Lightspeed.File repairs orders in an appropriate location for service writers and/or managers to follow up.Stamp manufacturer’s warranty repair orders for appropriate filing and warranty parts sign off by managers. Place confirmation calls to customer’s verifying appointments two days ahead of schedule to allow them time to make arrangements.Interact with other store departments in order to provide priority service and facilitate sales.Assist in scheduling technicians as needed or directed by the service manager.Maintain a secure filing system for customer repair orders and documents. Any other duties deemed necessary for the overall success of the department and dealership as a wholeAbide by and enforce company, store, and departmental policies Maintain a professional appearance at all times while on company property or representing the companyMaintain a positive working relationship with all employees.

Master Of Science - Ms, Health/Health Care Administration/Management, 4.0

Activities and Societies: Honors, OnlineMasters in Healthcare Administration

Bachelor Of Arts (Ba), Philosophy Major Chinese Minor

Activities and Societies: Honors, Delta Epsilon IotaMajor in Philosophy Minor in Chinese Honors Deans List Delta Epsilon Iota Charter Member

Certified Motorcycle Mechanic, Harley-Davidson & Bmw

Activities and Societies: I attended the Motorcycle Mechanics Institute in Phoenix, and went everyday for two years. They did not have any.

Cosmetology, Cosmetology, Barber/Styling, And Nail Instructor

Activities and Societies: Graduated in top ten percent of my class.Cosmetologist