Responsible for managing grounds of multiple estates in Fairfield and New Haven counties. Ensures that all garden maintenance and services are performed to the highest degree within budget specifications. Manages crews by enforcing high standards and safety assurances. Instructs crews in proper maintenance, pruning and installation techniques. Maintains strong customer relations, including direct contact for problem solving and resolutions. Analyzes plant health and addresses disease and insect controls. Develops and monitors annual budgets and proposals for enhancements. Organizes and structures daily schedules, monitors payroll and account receivables. Develops safety program and holds weekly safety meetings. Oversees plant and materials inventory and maintenance of such. Creates and maintains container arrangements and holiday décor.

Manages and assists crew in maintenance of commercial and residential clients. Communicates with clients on concerns and enhancements of properties. Directs crew in necessary job duties and trains crew in horticultural techniques. Performs fine gardening horticultural duties of weeding, pruning, dividing, installation and assesses plant health for insects and diseases.

Horticultural expertise used to manage large, muti-acred, extensive estates in Branford, Guilford area. Horticultural maintenance including installation, pruning, cutbacks, deadheading, dividing, fertilizing, potting, watering, and disease/ pest control. Grounds maintenance of property includes leaf pick-up, storm clean-up and snow removal. Manage small crew in specific duties.・Horticultural knowledge of tree, shrub, perennial identification.・Horticultural knowledge of proper usage of plants within it's environment.・Maintain relationship with clients.・Attend to customer needs quickly and proficiently.・Improve and beautify customer properties with utmost care and responsibility.・Prepare crews by instructing and providing tools and plant materials for daily tasks.・Facilitate information between field and account managers.

Supervise all aspects of book inventory for over 3,000 titles, as well as all ancillary supplies, food, clothing, souvenirs and personal items. Manage 3 staff. Fulfill customer requests. * Created new inventory management system that reduced staffing time. * Reduced inventory errors by 15%. * Develop and train employees on specialized merchandising of test books including register operation. * Maximize sales. * Provide excellent customer service. * Merchandise product and maintain visual presentation of merchandise and signage. * Maintain appropriate stock levels.

Strong horticultural background, assists clients with proper tree and shrub identification and usage in residential home landscapes. Displaying and merchandising areas to enhance client usage and adaptability in landscape design. Select products and prioritize commercial and/or residential orders. Problem solving for difficult landscape areas. Design and plant decorative containers. Maintenance of horticultural elements of water, fertilizer and pest detection. Assist with greenhouse growing of annual, vegetables.・ Provide excellent customer service.・ Built relationships with customers to increase repeat business.・ Responded to customer questions and requests in prompt and efficient manner.・ Maximize sales.・ Engage with customers in sincere and friendly manner.・ Maintain merchandise.・ Visual presentation and display of merchandise.

Strong horticultural background, assists clients with proper tree and shrub identification and usage in residential home landscapes. Displaying and merchandising areas to enhance client usage and adaptability in landscape design. Select products and prioritize commercial and/or residential orders. Problem solving for difficult landscape areas. Design and plant decorative containers. Maintenance of horticultural elements of water, fertilizer and pest detection. Assist with greenhouse growing of annual, vegetables and hydroponics.・ Provide excellent customer service.・ Built relationships with customers to increase repeat business.・ Responded to customer questions and requests in prompt and efficient manner.・ Maximize sales.・ Engage with customers in sincere and frienly manner.・ Maintain merchandise.・ Visual presentation and display of merchandise.

Directed all operations for 12,000 sq. ft. dog training center, dog day-care, pet store and physical therapy facility. Identified business needs and developed programs to fulfill those needs. Managed financials and as many as 15 employees and independent contractors. Performed all bookkeeping (accounts payable and accounts receivable). Managed all staffing, training and hired all employees. Taught numerous courses. Led organizational structure and managed complex scheduling. Directed inventory control, including ordering and replacement. Spearheaded all marketing and advertising. * Quadrupled operations through careful planning and appropriate program development. * Developed and implemented successful new programs to expand customer base. * Built key partnerships to deliver fuller range of services to clients.

Reviewed and edited quality control manuals and laboratory standard operating procedures, Dexsil Kits, quality assurance manuals and company safety manuals. Organized and managed documentation according to ISO 9000 specifications. Led internal audits of all departments. Collaborated with department heads to ensure ISO 9000 compliance. Technical writer - editing procedures, table formations and material compliance on Word Perfect 6.0. * Directed ISO 9001 initiative - Set up protocols and implemented program company-wide collaborating with all department heads. * Final arbiter in assuring the company complied with all ISO 9001 standards. * Doubled the number of manuals created to serve the company's needs. * Conceived, wrote and vetted the first Safety Manual from scratch.

Delivered targeted technical support of Dexsil products. Expedited phone orders, mailed follow-ups and assisted customers by resolving technical problems. Provided clerical duties to senior consultants.

Developed methodology and analyzed environmental samples to detect trace metals by inductively coupled plasma atomic emission spectrometry by microwave preparation. Analyzed materials on gas chromatography (GC) and inductively coupled photometer (ICP) instruments. Standardized instruments, maintained equipment, implemented quality control initiatives and interpreted analytical results. Managed quality control procedures within the laboratory. Created inventory control and storage of all chemicals and maintained material safety data sheets (MSDS). Executed quality control records. * Created, tested and deployed new procedures based on ISO9001 standards. * Devised inaugural inventory system and developed procedures for compliance for the company.

Managed department including control/direction of the florist shop; all scheduling, sales, cost control, ordering/inventory decisions; trained all personnel; served as a wedding/special event consultant and designer. * Initiated and implemented event planning and execution. * Increased sales 30% by instituting innovative programs.

Performed all office operations, implemented computer searches and distributed data results; assisted manager and accountant as needed.