Melody Marks Email & Phone Number

Las Vegas, Nv, Us

I am a licensed travel consultant. I work directly with vendors to get the best rates for hotels, vacation packages, cruises, concert tickets, shows, sporting events, and so much more. I enjoy making my own hours, working from home, helping create lasting memories for clients, and being able to travel at the cheapest rates and get paid for it.

I assisted timeshare owners with booking hotel reservations, scheduling tours, or with purchasing show tickets. I also assisted with adding extra nights, room upgrades, late check outs, or checking in early, hospitality complaints, and lost or stolen items. I scheduled tours for non -owners, provided detailed explanations for gifts to be received and hotel amenities and nearby attractions. I provided stellar service with each customer interaction, ensuring the customer’s needs are fully met.… Show more I assisted timeshare owners with booking hotel reservations, scheduling tours, or with purchasing show tickets. I also assisted with adding extra nights, room upgrades, late check outs, or checking in early, hospitality complaints, and lost or stolen items. I scheduled tours for non -owners, provided detailed explanations for gifts to be received and hotel amenities and nearby attractions. I provided stellar service with each customer interaction, ensuring the customer’s needs are fully met. I performed clerical duties such as filing, faxing, data entry, and handling calls on an auto dialing system. As the supervisor, I motivated and mentored a team of 25 agents. I performed quality assurance through monitoring calls, doing side by side monitoring, and coaching to help reach higher goals. I also facilitated new hire orientation and training classes for existing employees with areas for opportunity. To motivate, I hosted daily and weekly contests to recognize a job well done. I created daily reports to track the amount of sales, and reservations being made. I reconciled reports to track trends in progress, and cancellations. Show less

In an office setting, I assisted parents with clearing absences for students who have missed previous days, or who will be absent in the future. I performed administrative duties such as filing, faxing, creating memos, reports and correspondence. I also maintained an outlook email account with high volume. I handled high call volume with professionalism, routing calls for other departments based on need. I performed data entry using an AS400 system, and Windows XP. I worked closely with… Show more In an office setting, I assisted parents with clearing absences for students who have missed previous days, or who will be absent in the future. I performed administrative duties such as filing, faxing, creating memos, reports and correspondence. I also maintained an outlook email account with high volume. I handled high call volume with professionalism, routing calls for other departments based on need. I performed data entry using an AS400 system, and Windows XP. I worked closely with the Dean of students, and the Principal, filling in for clerical duties were needed. I dispatched security to areas of need for students misbehaving, locked gates, or to transport a student to the office for an early departure, or meeting with their counselor. I also monitored students waiting to see the Dean, Principal, or their counselor. Show less

None Yet, Business Administration, 3.2

Studied business administration

Office Occupations, Office Management And Supervision

Took a course which taught phone etiquette, data entry, filing, faxing, basic office procedures.