Graciously greet incoming patients ¨ Complete patient’s intakes and verify insurance ¨ Answer phones, record messages, and transfer calls to appropriate staff members. ¨ Scan/upload patient’s incoming medical documents and referrals ¨ Oversee and communicate with triage nurse for patient transitioning ¨ Assist Metro Police for incoming patients ¨ Complete all compliances and other related duties

¨ Graciously welcomes and checks in the clients coming to a sales presentation.¨ Obtains necessary information from client to ensure accurate segment assignment.¨ Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.¨ Identifies which clients provide a “good faith deposit” and process upon checking in for the tour.¨ Updates and keeps track of all tour results and gifts provided.¨ Refunds deposit.¨ Reconcile good faith money.¨ Researches and prepares tour information for the following four days based on wave, tour type and sales agent pre-assignment out of Clarity.¨ Consistently practices the Meaning of Yes and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.¨ Completes all required company trainings and compliance with all policies and procedures.¨ Performs other related duties as assigned.

Greet Patients by maintaining a welcoming environmentRegister outpatients for their diagnostic procedures and lab testingCollect any or all balances that are due at time of serviceContact the referring doctor office’s for patient procedure orders and/or accurate ICD-10Provide/Retain appropriate HIM Release of Information forms and disc of patients diagnostic imaging upon requestSchedule new or pre-existing patients for MRI, Bone Density, Mammogram, CAT Scan, Ultrasound, or Nuclear Medicine procedure

Maintain an organized healthcare office to create a welcoming environment for patients and staffAnswer phones, record messages, and transfer calls to appropriate staffers. Oversee accuracy of patient records and documentsMaintain confidentiality and discretion while communicating with patients and staff and while handling patient records and chartsObtain patient’s lab work along with other important documents to input in appropriate section within the patient’s chart.Deliver briefs on patient issues and chart summaries to appropriate CliniciansCommunicate and collaborate with clinical staff to ensure all arrangement of schedules

Scheduled individual appointments and maintained the Physicians’ Outlook calendarsStrategically scheduled and organized clinic appointments, procedures, and surgery casesEffectively utilized the patient management system to log surgery cases with CPT codes and synced schedules on Physicians’ outlook calendar Evaluated daily operations and delivered routine updates to Physicians and staffOrganized and managed logistical components for departmental meetings; including site selection, on-line registration, agenda development, and coordinating staff.Devised and implemented streamlined procedures for obtaining prior authorizations for corporations and insurance companies, provide CPT codes/ ICD-9 codesCollaborated with out of network providers to obtain patient recordsCultivated a positive environment to maximize customer service and the referral processModernized approach to providing important patient documents by implementing systematic and electronic communication

Listened attentively to customer issues before deciding most fitting approach for resolving issuesOpened service tickets while simultaneously maintaining necessary documentation to track tickets through resolution and within a reasonable turn-around timeResolved client issues and followed appropriate protocol for verifying network system outages, handling customer service change requests, and customer appointmentsSupervised and managed the overall customer call queue to ensure timely response of customer calls