- Executed merchandising directives and sets in a timely manner. Ensured maximum sales and profits for the store on the prime items of the season.- Monitored sales floor state and delegated associates to tasks such as additional assistance on registers, fitting room maintenance, and floor recovery. Increased sales and the reputation of the store for being a great place to shop.- Trained up to 4 individuals in customer service, register, and sales floor skills. Increased capacity of the store during open hours.- Assisted customers, advising on clothing and home goods choices as needed for the unique situations. Based on Medallia reviews, this proficiency increased the reputation of the store and the customer service score.- Made sales on a register, including credit card and loyalty program solicitation while creating relationships with customers. Increased the amount of loyal customers in the store.Communicated with other store leaders about the state of the store and created effective plans to ensure coverage in all store areas.

Instructed students aged 3 to 60, in classes of at least 15 participants, in the art of roller skating. Training allowed at least 2 students to advance to the next level weekly.- Coached 7 competitive artistic roller skaters at least twice per week. All skaters have placed regionally due to the coaching.

Promoted into role based on performance as a Coordinator.- Trained up to 4 individuals over the course of 3 weeks in customer service and technical skills. Increased capacity for the information desk by making new hires capable of being independent quickly.- Created new training processes and documents during the transition to the Transact Mobile ID system. Based on feedback from employees, these increased understanding of the system and ability to assist guests significantly.- Consistently managed the schedule of 10 employees, including assisting in shift coverage and approving leave. Allowed for the information desk to be staffed at all needed hours- Documented physical inventory of 2 separate areas of the Event Services office, consisting of over 50 separate items. Based on recent office orders, these increased efficiency in locating and ordering needed items compared to past inventory systems.

Acted as a representative of the University of Colorado at Colorado Springs to over 500 current and prospective students and staff members per semester. Actions allowed guests to have accurate academic, financial, and logistical information about the university.- Facilitated use of the Transact ID system for more than 12,000 student and staff accounts.- Connected and assisted in creating engagement with hundreds of students and staff through efficient communication with 3 other departments within the University Center

- Greeted visitors, assessed needs and directed to appropriate personnel. - Answered and directed incoming calls using multi-line telephone system. - Maintained daily calendars, set appointments with clients and planned daily office events.-Coordinated and communicated with many clients daily to gather pertinent information. -Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed. Scheduled and confirmed appointments. - Entered data in software to keep records of customer information. - Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

- Instilled discipline and respect in students, as well as proper dojang etiquette as well as instructed students in martial arts skills and demonstrated appropriate use of techniques. - Assisted all levels of students with preparing for competitions. - Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely. - Created, planned and implemented 30-45 minute sessions of traditional Tang Soo Do, and allowed students to grow in fitness, self-confidence and knowledge.