Melody Bryant Email & Phone Number

A skilled administrative assistant supporting department and operational functions for the administrative and marketing teams and provide administrative support to the Assistant Vice President of Marketing. Coordinate calendars, assist with budget expense reporting, coordinate project approvals and return on investment tracking and reporting. Assist marketing team by supporting diverse projects related to marketing efforts, including creating and distributing presentations and reports to internal clients as well as coordinating office procedures. Provides administrative support by supporting office operations, including handling back-up coverage, maintaining collateral inventory, providing various project support and serving as a liaison between teams.

Provide administrative assistance to the department director, manager, physician advisor and Case Management team. Schedule appointments, maintain calendars, receive and assist visitors and vendors. Create employee schedules for the department to include approvals/denials of time off, weekend rotations, late night rotations and multiple shifts. Schedule meetings, reserve conference rooms, order lunches for department as needed. Coordinate office operations and special programs, celebrations, and projects within the department. Maintain efficient daily workflow within the office by being flexible and assisting in any capacity needed. Order day-to-day supplies; send out time sensitive reports, triage calls, maintain office equipment, and collaborate with coworkers in any project that needs assistance. Process employee hours and edit correct any discrepancies on a daily basis. Process payroll on a bi-weekly basis for the department. Responsible for communicating new policies and procedures to the Case Management team, and obtaining access to computer systems when needed. Maintain computer databases utilizing Word, Excel and other office systems to create and generate reports. Notify Case Managers of patient appeals. Coordinate VA outpatient services and assist with VA staff as needed to ensure continuum of care

Gainesville, Florida, United States

Assistant to Chief Nursing Officer and Assistant Chief Nursing Officer. Managed daily workflow within the administration office suite. Maintained multiple calendars, scheduled appointments, coordinated meetings, and provided support to other administrators as needed. Composed letters, memos and reports as requested. Coordinated large events and ensured that facilities and accommodations were available. Organized travel arrangements including plane tickets, registration of events, hotel reservations, rental car reservations and other needs. Reconciled purchasing card for administrators on a monthly basis. Greeted all visitors, vendors, management personnel, and patients that entered the Administration office suite. Processed petty cash reimbursements when needed. Assisted with clerical duties as assigned.

Gainesville, Florida, United States

Managed Department's billing system of Charity Care funds and other purchasing. Reconciled over $600,000 of charity funds on a monthly basis. Appropriately allocated funds to the Case Management team for distribution to patients in need. Provided independent project management support by initiating and collecting required data for accounts payable. Reconciled patient services with explanation of benefits to ensure proper payments were being distributed. Performed follow up and analysis on medical services as needed. Coordinated meeting requests in a timely fashion with appropriate room accommodations and notified all participants of meeting particulars. Distributed agendas and minutes in a timely fashion prior to each meeting. Compiled information formatted reports, graphs, tables, records and other sources of information to support needs of Administrative/Management staff. Kept current on information necessary to assist patients and/or visitors. Provided backup support and assistance to other departmental administrative support staff.

Gainesville, Florida, United States

Provided managed care, Medicaid, Medicare, commercial insurance and other third party benefit verification, pre-certification and authorization activities on behalf of both Shands Hospital and Faculty Group Practice, for patients referred for hospital-based services including hospital outpatient procedures and ancillary services. Secured appropriate demographic and third party information for new and return outpatients, while creating a “first impression” of the hospital and clinics through in-person interviews and advance telephone registrations. This process included establishing and /or confirming a medical record identification number, patient registration, detailed financial screening and analysis, verifying insurance or other third party coverage, collecting deposits, obtaining necessary signatures and support documentation from patients and guarantors, and coordinating financial issues with internal and external departments.

Gainesville, Florida, United States

Responsible for delivering excellent patient centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Perform intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida Physicians. Responsible for triaging, verifying insurance, researching and compiling all documents necessary in order to schedule cardiology patients with the correct specialty for their specific diagnosis. Scheduled all cardiology patients for the hospital as well as Cardiology West. Collaborated closely with physicians, nursing, management and other clinical staff to ensure the best outcome for the patients as well as our organization.

Gainesville, Florida, United States

Served as the point of contact for the company preparing all company financial records. Responsible for processing invoices for the company, data entry, account payables and account receivables. Prepared collection letters, and performed collection calls when necessary. Kept time daily time logs. Prepared payroll checks for all employees. Analyzed and managed quarterly tax reports for the company. Responsible for ordering all collateral items, as well as any office supplies, marketing tools and any materials needed for the company. Worked side by side with vendors as well as customers to provide exceptional products and service to our clients.

Gainesville, Florida, United States

Responsible for marketing, demonstrating, and selling of all of the company’s products to existing and potential customers. Responsible for all aspects of customer service, including responding to customer questions regarding billing, features, or rate plans as well as assisting with repair and on-site implementation issues as needed. Responsible for order entry, rate analysis and internal support. Responsible for handling of all transactions and currency, as well as providing end of the day reports to the management team. Contacted customer to ensure complete satisfaction following any sale or change in their account. Organized luncheons and special events in order to promote our company’s products and services. Coordinated charity fundraisers and participated in several sporting events in order to promote our services