• Maintained and managed major social media platforms which have more than 6000 followers; created articles and posts which attract more than 2000 views, increase followers by 50% across all platforms • Cultivated positive relationships with team members by maintaining ongoing communication and facilitating solutions to address concerns• Coordinated and hosted orientation events, airport pickup, and provide campus tours for up to 500 international students every semester • Led full cycle of the recruitment process for 10 positions, including writing job descriptions, screening resumes, conducting online interviews, and facilitating offers• Designed and facilitated a training program for an average of 30 new members every 6 months

• Generated leads by proactively reaching out to public entities and state-owned enterprises with cold calls, collaborated with local government in promoting the use of health insurance cards • Contacted more than 40 customers per day through phone calls for feedback collection on banking services and product experiences• Probed to understand customer personal banking and credit card needs and integrating marketing promotions and programs into customer conversations to provide strategic advice

• Managed clients’ reservations online, answered phone call service inquiries, and processed payments and invoices • Welcomed and registered guests in an outstanding friendly, professional, and efficient manner; • Handled complaints, settled disputes, and resolved grievances and conflicts, provided services that are above and beyond for customer satisfaction and retention• Collaborated with co-workers to prepare a monthly financial report and make strategic suggestions to the managers; key metrics include room occupied rate, cancellation rate, reservation from social media channels