Melody Lucier, Mhrm, Phr Email & Phone Number

Denver, Colorado, United States

In my role, I am proud to serve as an HR department of one, responsible for scaling and managing all aspects of HR to ensure our team members at AOA Dx remain our top priority. This includes driving employee engagement, ensuring compliance, and fostering operational excellence. I lead the development and implementation of HR policies, performance management systems, and employee engagement programs, while also overseeing recruiting, onboarding, and learning initiatives. Additionally, I maintain a positive office environment, manage administrative tasks, vendor relationships, and IT coordination. My role combines strategic HR leadership with hands-on office management to support the growth and incredible mission of AOA Dx.

Broomfield, Colorado, United States

Championed for a positive people-centric work environment through the development of scalable engagement and recognition programs for a fast-paced, high-growth spin-off with 2,000+ employees. Translated the employee value proposition into actionable talent initiatives, to foster connection, collaboration and innovation aligned with organizational core values. Collaborated with various HR teams to integrate employee experience programs with retention, compensation, wellness, career development and DE&I strategies. Leveraged people analytics and survey insights to make data-driven decisions across the employee lifecycle, while gathering internal and external insights to shape experience and engagement opportunities.

Managed an 8-member remote HR shared services team supporting 35K+ global employees on complex specialized (tier 2) HR matters. Expanded HR shared services support to leverage economies of scale and enhance team's value add. Analyzed HR ticketing system data for action planning and presented monthly executive operational reviews. Advised, executed global strategies by designing policies and programs regarding international and domestic relocation, immigration, employee movement and remote work, in collaboration with cross-functional stakeholders.

Broomfield

Promoted into new employee experience team, created team playbook for consistent project management, identified project opportunities and completed journey mapping and moments that matter analysis. Achieved significant cost savings by applying LEAN, Agile, and Design Thinking methodologies for improved efficiency and automation. Ensured change sustainability through change management, documentation, training, and relationship-building.

Broomfield

Lead for tier 1 HR shared services supporting 45K+ global employees. Assisted in establishing processes, metrics, SLAs, and change management strategies for the adoption and operation of the new, centralized shared services model. Trained colleagues on employment life cycle and internal HR best practices while creating consistent and measurable operational standards. Consistently applied improvements to enhance both customer and administrator experiences.

Served as subject matter expert, coaching leadership on visa, immigration and relocation best practices. Handled immigration, domestic and international relocation, global policy, invoice processing and vendor management matters. Directed global policy committee, collaborating with executive leaders to drive organizational policy decisions.

Handled Tier 1 HR inquiries for 9K+ global team members. Managed key employee lifecycle components, including effective onboarding, off-boarding and maintaining accurate documentation. Prioritized stakeholder management, data accuracy, compliance audits, and the implementation of international processes.

Denver, Colorado

Supported approximately 200 consultants through the employment life cycle as an HR Generalist. Provided administrative support and executed new hire onboarding, recognition programs, event planning, and training for consultants in 25 states, distributed over 100 locations nationwide.

Masters In Human Resource Management, Human Resources, 3.92

Graduated with Distinction on December 15th, 2012

Bachelors, Business Administration / Emphasis In Hr

Education record