Melody Calzada Email & Phone Number

- Manage pipeline of customer renewals through the entire renewal lifecycle to include: track opportunities, prepare and deliver proposals and quotes, and negotiations.- Work with internal stakeholders across the organization to ensure successful renewals.- Build and maintain strong customer relationships with a thorough understand of customer needs and objections to determine appropriate solutions.- Contact customers directly to prepare, deliver and close renewals and reinstate deals. - Follow best practices for all internal processes, including managing opportunity workflow, data quality and accuracy, CRM hygiene, quotes, and forecasting.

Miami, Florida, United States

- Directed day-to-day restaurant remodel by working with GC and Ower's Rep to ensure build-out was to franchise specifications, and technologically sound.- Negotiated contracts with vendors across multiple industries to supply and set up restaurant operations.- Coordinated with head franchise office in Norway to develop SOP's for their US-based operations. - Became super-admin for all SaaS products including Asana and proprietary software.- Managed scheduling, training and inventory control in advance of restaurant opening.- Implemented policies and standard operating procedures and managed quality, customer service and logistics.- Improved morale and management communication by creating employee recognition and rewards practices.- Oversaw financial management, budget management, and payroll activities.- Analyzed and controlled materials, supplies and equipment operational expenses.- Responsible for facilities management and upkeep. Including maintenance on all equipment. - Ensured compliance with all state and federal regulations for F&B businesses.- Generated pre-opening content for all social media outlets.- Liaised with PR team to develop launch strategy.- Developed ad campaign with optimized SEM and SEO to grow SoMe and drive traffic to website.- Monitored SoMe campaign metrics to achieve set goals within budget constraints.- Worked with local influencers to spread awareness of our new concept.- Designed menus and promotional materials.- Responsible for reputation management, responding to all customer feedback and reviews through multiple outlets.

Miramar, Fl

- Provided support for SaaS products and identified customer upsell opportunities- Managed a portfolio of key accounts with a total contract value of $25 million.- Coordinated flawless cross-functional teamwork across international offices including Sales, Operations, Support, Product, and Tech.- Met and exceeded quarterly revenue goals consistently by 8% or higher.- Maintained account health and developed strategies to restore and improve relationships with at-risk accounts. - Became expert on assigned accounts to identify up-sell opportunities, find and resolve pain points and ensure customer satisfaction.- Translated between technical and non-technical teams internally and with customers to avoid miscommunications.- Built relationships across all levels of employees including c-level executives within assigned accounts, to become a trusted advocate and advisor.- Became internal Salesforce super user learning how to troubleshoot and onboard team members. - Organized and led team of UX design testers for customized Salesforce platform. Helping to design functionality and feed inputs back to developers. - Maintained database integrity and drove team adoption of management software like Salesforce, Slack and internal KPI monitoring software.- Acted as the point of escalation for partners and drove urgency internally to ensure a satisfactory resolution. - Led weekly and monthly KPI benchmark reviews with internal teams ensuring SLA performance matched or exceeded expectations. - Performed monthly reviews with customers to cover any open issues, drive adoption of our tools and meet project timelines.

Dual role while supporting the president.

Miami, Fl

• Serving as a liaison to the board of directors and senior management teams• Organizing and coordinating executive outreach and external relations efforts• Managed multiple Executive level calendars • Organized companywide meetings, three personnel trainings, four major international customer events, and various trade shows• Lead training courses on company reporting processes and sales• Created and tracked revenue reports for the company• Managing data on salesforce.com database used to track all company clients and services• Lead a Change Leader Team through the re-creation of company processes, then designed the training materials to educate the entire company on new processes• Collaborated with the President in creating and communicating strategies for the company• Presented the VP of Marketing with internal Marketing Communications collaterals• Planned international travel for 15+ top level managers• Responsible for maintaining data integrity in Salesforce• Train new employees on Salesforce and company sales cycle

Greater New York City Area

Manage the day-to-day operations of the NRDC headquarters. Duties varied from administrative tasks to extensive research and proposal/grant writing and editing. • Oversaw contractor work from writing requests for proposal/tender in alignment with the budget to vendor selection, project management/supervision, timelines and reporting• Managed location and project budgets• Lead value analysis on all contractors/projects Planned and executed companywide events and conferences for 200+ participants• Designed and implemented updated document management processes• Compiled statistical information and prepared reports pertaining to facilities systems and vendors

Greater New York City Area

Provided support for a six-person department; acted as liaison for donors. Actively researching and cultivating new donors.• Collaborated on a task force that developed online fundraising and advocacy strategy for the upcoming year• Orchestrated quarterly meetings, including agenda, materials, and travel plans for a 20-person team, achieving masterful results• Instituted a formalized departmental process to reserve conference room space, which improved operational efficiency• Managed and directed all call inquiries within assigned department• Scheduled meetings, conferences, and committees, as required• Monitored budget, prepared purchase requisitions, and budget transfers electronically• Maintained spreadsheets and databases, improving database system• Initiated contact with potential donors and cultivated donors that led to 50k in new donations • Managed existing donor relations through correspondence

Greater New York City Area

Documented donations, tracked beneficiaries, and drafted correspondence. Trained and mentored short term employees; managed confidential documentation.• Researched and identified grant opportunities; wrote and completed three grant proposals weekly; securing new revenue for the organization• Served as a conduit between donors and recipients• Identified individuals in need of donated items and orchestrated distribution to over 100 strategic partners nationwide• Planned, organized, and attended the 3rd Annual Women in Industry Benefits Luncheon for 100 VIP guests. Including the first lady of New York State• Created participant spreadsheet and sent personal thank you notes and tax-deductible forms• Influential in the attainment of seven new corporate sponsors; resulting in +350K in new merchandise donations.• Assisted in development of fundraising campaigns, which resulted in 300k in new donations.• Liaised with local and nationwide charities and served as the single point of contact for corporate partners• Interacted on a daily basis with individual large gift donors to maintain relationships• Created and updated donor reports for large gift individuals• Organized participation in industry relevant conferences. Such as the annual Toy industry conference• Helped Director manage his large donor portfolio, and served as the point of contact between them

Greater New York City Area

Organized office reports and files, coordinated travel plans, and translated Spanish and English documents• Wrote articles for the foundation website related to international monetary fund information• Collaborated in a team that established criteria for the 2008 Millennium Development Goals Award, evaluated nominee credentials, and coordinated with nominees and judges prior to the ceremony• Researched content and translated documents in preparation for the Fish Farming Conference in the Dominican Republic in 2007. Orchestrated travel arrangements and gathered presentation data • Created and maintained donor data base• Researched and identified new streams of donations for organization