Melody Dipascale Email & Phone Number

Plymouth, Michigan, United States

Romulus, Michigan, United States

As the Client Services Account Representative I play a critical role in driving success in established client accounts. A major area of focus as the Account Representative is handling ongoing requirements of the account to ensure a high level of client satisfaction and profitable growth.• First point of contact for client key product stake holders building strong relationships to promote internal and external client growth.• Participates directly in developing Strategic Account Leadership strategies for assigned accounts and Brand Managers.• Work closely with account management, or directly with client to assure overall customer satisfaction.• Collaborate with account management to produce Business Review; participate and/or facilitate Business Review session.• Develop and maintain strong and trusting client relationships. • Assume leadership role in project management including definition of project scope, operational and resource implications, and assessment of how to match project requirements to client need and Company service solutions.• Back up account management or manage account directly depending on business needs.• Actively pursue new business opportunities and work with key internal personnel as appropriate in developing strategies to secure those opportunities.• Maintain a solid working knowledge of all company services and solutions.• Lead efforts to improve processes, quality and overall customer satisfaction.• Support and maintain corporate quality standards, policies, practices and work instructions.

Greater Detroit Area

Successfully lead and managed the administrative teams for our top 10 key accounts. Demonstrates effective workflow management and resources to accommodate the six major client divisions. Plans coverage to handle monthly spikes in demand for client phone coverage, and seasonal fluctuations in demand for various top client groups. Collaborates with multiple operations departments to define and implement specific account business rules, process improvements, and training as needed. Proven success in managing seasonal projects and promotions for holidays, consumer programs and rebates. Resolves escalated issues for external and internal customers which increased the clients trust. Develops and strengthens client relationships with specific focus on clients who previously escalated directly to Account Manager to provide a solid point of contact for customer service requests. Works closely with the HR department with Team development and concerns